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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @Hilary Welcome to the forum! Don't worry, we are here to help you out. Please refer to the user manual of Enpass using this link. Also, you can check Enpass videos on YouTube using this link. Thanks!
  2. Hey @someenpassuser Thanks for sharing the details. Please disable the other two options of the 'Run' in the 'General Settings' of Enpass and share the findings with us. Thanks.
  3. Hey @Lürgen Welcome to the forum! We want a little more input from your side, so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.
  4. Hey @Anthony We really appreciate you for exploring the app and giving time in this valuable suggestions. The suggestion has been noted and forwarded to the development team so that they can look at them. Thanks for your feedback!
  5. Hey @Anthony Thanks for writing to us. We appreciate your suggestion for the Duplicate fields. Please note that we already have a feature request for the same and aligned for implementation in the future. Thanks.
  6. Hey @Anthony Thanks for writing to us. We appreciate your support on the same. Please note that we already have a feature request for this feature which is aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. Thanks.
  7. Hey @Anthony Thanks for using Enpass and writing to us. Thanks for letting us know that you would like to see support for the same. Significant user demand is a big factor that determines our priorities for new features. We really appreciate you for exploring the app and giving time in this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks.
  8. Hey @Vital Welcome to the forum! That's really strange. Could you please re-install the Enpass extension again using this link . For more details, refer this link. Please share the below info if the issue persists so that we can assist you better- On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Firefox and Chrome version are you using? Are you facing the same problem with any other browsers too? Are you using any Antivirus or third-party security-related extension? Thanks.
  9. Hey @SteveNew User Glad to hear that you have managed to resolve the issue. Also, I would like to share that an enpass team member reverted to you on the same ticket your created. Please revert us back if the same issue comes again. Thanks.
  10. Hey @tttilll Welcome to the forum! We are really sorry for the trouble causing you. Don’t worry, your purchase is safe with us. To restore the purchase of Enpass, please refer to this FAQ. If that doesn't help, please share the Enpass Purchase Receipt via email at support@enpass.io so that we can help you better. Thanks!
  11. Hi @stavrich Thanks for writing to us. We are always listening to user's feedback and welcome user's suggestion for improvements, so thank you for getting in touch. I shall pass your comments onto our development team. Thanks.
  12. Hey @databoy2k Thanks for writing to us. We have noted your request and forwarded to the concerned team. Thanks.
  13. Hey @kranate Welcome to the forum! Don’t worry, your purchase is safe with us. To restore the purchase of Enpass, please refer to this FAQ. If that doesn't help, please share the Enpass Purchase Receipt via email at support@enpass.io so that we can help you better. Thanks!
  14. Hey Guys, Thanks for letting us know that you would like to see support for the same. Significant user demand is a big factor that determines our priorities. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the concerned team. Thanks.
  15. Hey @rlengland Thanks for writing us. I have noted your request and notified the same to the concerned team. Thanks for the suggestion.
  16. Hey @dmatis & @Daniel_82 Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
  17. Hey @kerelsine Welcome to the forum! We are already aware of this issue and would like to share that our Dev team is looking into this issue and hopefully, the same will be resolved in the future update. Thanks for your co-operation.
  18. Hey @hagmgoe Thanks for using Enpass and writing to us. We would like to inform you that currently on mobile, the option to auto-save the login information is not available. However, the same is already on our roadmap and will be available soon. Meanwhile, you can save the data in the Enpass app once manually and use the auto-fill feature for further usage. Thanks!
  19. Hey @tombeirne Welcome to the forum! Sorry for the inconvenience caused to you. Please share the screenshot of the error/issue along with the Enpass version so we can investigate further. Thanks.
  20. Hey @Markbe Thanks for notifying. I have shared the inputs to the QA team to look into the issue. Thanks for the co-operation.
  21. Hey Guys, I am glad to share that the above feature request has been implemented in Enpass v6.4.2 for mobiles and Enpass v6.4.1 for desktops. Enjoy! Thanks.
  22. Hey @MioMio Sorry for the trouble. Please share the following details so that we can investigate where the problem could be. On which device and OS version are you having this issue? Which Enpass version are you using on each device? Did you try renaming or deleting the folder of One-drive and then setting up sync again? Thanks.
  23. Hey @PingZing Thanks for reporting the issue. We're looking into this and will get back to you soon. Thanks.
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