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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @T-Bone Thanks for writing back. Please refer to this link for better understanding and revert us back if you have any concerns. Thanks.
  2. Hi @someenpassuser Thanks for sharing the details. Please check if you have enabled 'Open automatically at system startup' in the 'General Settings' of Enpass. If yes, please disable the same and share the findings. If the problem still persists, share the screenshot of Enpass 'General Settings' Thanks.
  3. Hey @PWManager Thanks for notifying. I am glad to know that the steps and FAQ's were helpful for you. Thanks.
  4. Hi @phurd99 Thanks for notifying us. I have shared your inputs with the concerned team. It will be really helpful for them. Thanks.
  5. Hi @teiling88, Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!
  6. Hi @charlotte Thanks for using Enpass and writing to us. Please confirm if you remember the master password of the vault's data or have you forgotten the password? Also, is there any other device on which you are able to access Enpass data? Thanks.
  7. Hey @kelsien I would like to share that you can use keyboard shortcut to reveal Password: As requested by a lot of you, we have added a shortcut for displaying the passwords for a particular item by pressing Cmd+Shift+H while viewing the item detail window. Thanks.
  8. Hi @T-Bone Thanks for sharing the video. Please confirm did you use the keyboard shortcut to auto-fill the details? Thanks for your cooperation.
  9. Hi @avinator Thanks for writing back. Our team is working to release an updated version of Enpass. Hopefully, the same will be available soon. Please stay tuned for the latest updates. Thanks.
  10. Hi @kelsien Welcome to the forum! We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the amazing suggestion!
  11. Hi @gabeweb Thanks for writing back. I would like to share that we do have some thoughts to release an updated version of Enpass portable. Hopefully, the same will be available very soon. Thanks for the co-operation.
  12. Hi @phurd99, We are sorry for the inconvenience caused to you. Please try disconnecting the sync from all the devices and reconnecting it again. If the problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Total no of items and attachments. Verify If there is space available on the One-Drive account? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!
  13. Hi @Coffinwood, Sorry for the trouble. Regarding iCloud issue- We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Regarding Firefox browser issue- Could you please uninstall the Firefox browser and install it again using this link. Once you install it, make it as your default browser and revert us back if the problem persists. Thanks.
  14. Hi @gabeweb, We are sorry for the inconvenience caused to you. Please note that Enpass ver6.4 has a few changes w.r.t implementation of One-Drive sync because we have introduced support for One-Drive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same One-Drive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists. Thanks!
  15. Hi @MichaelH Thanks for sharing the detail. I have notified the same to the QA team to look into this. Thanks.
  16. Hi @Guffee and @Bout, Sorry for the unpleasant experience. I would like to share that WiFi sync feature is already in our road-map but will take some time. I've shared the feedback with the development team though. Thanks.
  17. Hi @Johannes15 and @H_nk13, We are sorry for the inconvenience causing to you. As this is a know issue and our Dev team is working on to towards a fix. Hopefully, a fixed version will be available in the next update. Meanwhile, you can refer this FAQ. Hope this helps!
  18. Hi @PWManager Thanks for using Enpass and writing to us. To do so, you can create a new vault, add(move/copy) the item details in that new vault and share the same vault with them. To know about sharing a vault, please refer to this FAQ. Thanks.
  19. Hi @david, Thanks for reporting the issue. Could you please share a video of the issue along with the below details so that our team can investigate it better- Browser version you are using? Extension version? Are you facing this issue on every browser? Thanks.
  20. Hi @NickT, Sorry for the trouble caused you. 908401 can be broken down to (908)-(401) where 908 is our internal representation of error which changes very often and the last 3 digits refer to HTTP error which is 401 here. HTTP error 401 refers to unauthorized access errors which usually happens due to incorrect username or password combination. No. Thanks!
  21. Hi @tsipromadouro Welcome to the forum! Sorry for the trouble you are having. I have shared all the details along with the issue to the QA team to investigate the issue. Please co-operate with us. Thanks.
  22. Hey @MichaelH Please also share the Enpass version in which you are having this issue- Open Enpass > Click on ‘Help’ given in the Enpass menu > Tap on ‘About Enpass’ Thanks!
  23. Hi @Matt262810 Welcome to the forum! Presently, there's no such option in Enpass. However, we really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
  24. Hi All, We are sorry for the inconvenience caused to you. One-Drive issue on Windows device- To investigate further on this issue we want a little input from your side so please take the backup of Enpass data and perform these steps and let me know if the problem persists. Download the debug version of Enpass from this link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us. If you don't have the Windows device, please share the below info at support@enpass.io so that we can investigate the issue better- On which device and OS version(mention all) are you using Enpass? How many vaults do you have in Enpass and which all cloud you are using to sync each vault? Which One-Drive account(personal, home, 365, business) are you using? Try to open OneDrive in the browser and check how many folders of Enpass you have? Thanks for your co-operation.
  25. Hi All, We are sorry for the inconvenience caused to you. One-Drive issue on Windows device- To investigate further on this issue we want a little input from your side so please take the backup of Enpass data and perform these steps and let me know if the problem persists. Download the debug version of Enpass from this link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us. If you don't have the Windows device, please share the below info at support@enpass.io so that we can investigate the issue better- On which device and OS version(mention all) are you using Enpass? How many vaults do you have in Enpass and which all cloud you are using to sync each vault? Which One-Drive account(personal, home, 365, business) are you using? Try to open OneDrive in the browser and check how many folders of Enpass you have? Thanks for your co-operation.
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