@Wingfat

Which Enpass version you're using? Also, share the system configuration like device model name, processor and the RAM.

@bestpika

Alright! We'll look into your feedback, and work towards improving the future updates.

@Maja

I regret the inconvenience. Honestly, we don't have many users writing to us about the app crash on the Windows platform, so this could be a device-specific issue, but don't worry, I'll help you out. 

First, which Enpass version are you using - you can find this info in Menu -> Help -> About.
Second, did you recently send us any crash report? Please let us know what name you mentioned in the report so we can filter it out. 
Third, does the app crash in the background (when you're not using it), or does it crash while you're using it?
 

Dear Enpassians,

Last week, we released Beta updates for Windows Store and website versions. Today, we have released the latest Beta updates for the Mac website version and Linux OS.

They are available for download from our website. Please find the release notes for each of the platforms:

Mac:

What's New: 

• UI Improvements.
• Added an option to delete the unnecessary fields from the saved web forms. Navigate to the 'Show Webform' on the detail page of the item.

Fixes:

• Fixed an issue where some of OneDrive users got a password-mismatch error as "Password of data on OneDrive is required." Now fixed. Affected users need to delete data from OneDrive (an option to delete the data is shown while disconnecting sync from the cloud).
• Few of our users reported getting an error code 1208400 while syncing with OneDrive. 
• We fixed an issue with the order of fields getting shuffled for a custom template on syncing with other devices. 
• A problem with custom icons being displayed as black. 
• We fixed an issue where the deleted items were visible under associated tags. 
• Autofill for Microsoft account was not working on Safari.
• We squashed a bug with CSV importer.
• Instead of the word TOTP, Enpass now uses the terminology One-time passwords.
• The issue with URL marked as private wasn't masked.
• Some of the keyboard shortcuts were not working consistently in Enpass assistant. 
• The cloud icon was not being displayed on the vault list. 
• Other minor crashes and fixes.

Linux:

What’s New:

• Added an option to delete the unnecessary fields from the saved web forms. Navigate to the ‘Show Webform’ on the detail page of the item.

Fixes:

• Fixed an issue where some of OneDrive users were getting a password-mismatch error as “Password of data on OneDrive is required.” Now fixed. Affected users first need to delete data from OneDrive (Option to delete data is presented while disconnecting sync from the cloud).
• Few of our users reported getting an error code 1208400 while syncing with OneDrive. 
• We fixed an issue with the order of fields getting shuffled for a custom template on syncing with other devices.
• An issue with custom icons being displayed as black. 
• We fixed an issue where the deleted items were visible under associated tags.
• We squashed a bug with CSV importer.
• Instead of the word TOTP, Enpass now uses the terminology One-time passwords.
• The issue with URL marked as private was not masked.
• Some of the keyboard shortcuts were not working consistently in Enpass assistant.
• The cloud icon was not being displayed on the vault list.
• Other minor crashes and fixes.

Let us know your feedback and suggestions. You can also write to us at support@enpass.io if you have any queries.

@Joseph

Thanks for your inputs. 

Our team has been informed about this inconsistency. However, could you try importing the XML file with the 34 entries in the same vault in which you successfully imported 270 items? Don't worry, you may backup your data before this import procedure and later restore the backup file to prevent any manual effort into separating the items from two different files.

Hey Enpassians!

We hope you are doing great and making the most of your time.

The latest Beta v6.5.0 for on Windows Store comes with the ever-awaited "full-time Windows Hello" support. You can enjoy continuing using Windows Hello even after the system or app restarts. Go ahead and put your bio-metrics to test with the new feature.

What's New:

·    One of the most requested features— "Full-time Windows Hello support" is here. Now you need not enter the master password after the system/app restart.

·    Added an option to delete the unnecessary fields from the saved web forms. Navigate to the 'Show Webform' on the detail page of the item.

Fixes:

·    Fixed an issue where some of OneDrive users were getting a password-mismatch error as "Password of data on OneDrive is required." Now fixed. Affected users first need to delete data from OneDrive (option to delete data is present while disconnecting the sync from the cloud).

·    Few of our users reported an error code 1208400 while syncing with OneDrive.

·    The issue where the order of the fields is getting shuffled for a custom template on syncing with other devices.

·    An issue where custom icons display as black.

·    Fixed an issue where the deleted items were visible under associated tags.

·    Squashed a bug with CSV importer.

·    Instead of the word TOTP, Enpass now uses the terminology One-time passwords.

·    The issue with URL marked as private did not mask.

·    Some of the keyboard shortcuts were not working consistently in Enpass assistant.

·    The cloud icon didn't display on the vault list. 

Get your hands on this beta version and share your valuable feedback. If there are other improvements you'd like to see, please leave a comment below.

Cheers!

@Rolly

Thanks for installing Enpass and giving it a try. We appreciate your feedback.

On 8/12/2020 at 3:47 PM, Rolly said:

With the "Miscellaneous" CSV I get all the field names right, but the field types are missing and the separater titles are also missing.

 Did you have the same name for the field types in the CSV and the template you created? 

On 8/12/2020 at 3:47 PM, Rolly said:

So, for example most of my entries have the old password added is a custom field.

 You'll have to edit the CSV column type as "Password" to rectify this. Don't use the custom field in the column header of the CSV.

On 8/12/2020 at 3:47 PM, Rolly said:

How can I move an item to another category and apply the template, that all field are in the proper format (e.g. password, multiline, hidden,...)?

The template of an item would not change on moving the item(s) to a particular category. While you create an item, you have to choose a specific template that fits the bill or you will have to edit it later.

On 8/12/2020 at 3:47 PM, Rolly said:

Is there an pre-formatted CSV where I can add my own category/template

No. You can, however, use the Miscellaneous CSV, edit the columns similar to the template's field type and then import the CSV.

On 8/12/2020 at 3:47 PM, Rolly said:

I noticed, when exporting data from Enpass as CSV my proper category is also exported. So it should be possible to import the same CSV file format. How is this possible?

Similar to the above, edit the CSV column header in line with the field type you want. You can also refer to the user manual page for additional info. 

@PatrickR

This issue was fixed in the version 6.4.0 itself. We had tested by importing 1Password data in the 1pif format. It's strange to know that it didn't work for you in the later version 6.4.2. Could you first update Enpass to the latest version and then try the import from 1Password again to verify if the problem persists?

@muellermilchhans Okay. Thanks for sharing the pics. Things are a bit clearer now. 
First, do you have access to any of the two Gmail accounts shown in the app? Additionally, please personal message me the email with which you bought the Pro version. If you would prefer an email over a message, mail at support@enpass.io. 

@PatrickR

Sorry for the delayed response. We want to inform you that 1Password has recently changed its export template, and the CSV import is not a recommended option as it doesn't export all details. We suggest you try exporting in the PIF format.

Also, the improvements/changes made with import functionality in Enpass are:

Password history and create time: We have already fixed this issue, please try to import data and let us know if you can check the item create time and password history.

Custom categories: We are still working on this issue and will update you once the problem fixes.

On 8/11/2020 at 4:14 PM, Dentonthebear said:

Dear Sinew Crew,

Please do not start a separate line of support on the likes of WhatsApp/Telegram.  While I use such services, and they are great for messaging they are not an improvement or replacement an upon the forum structure.

That said there are improvements I would like to see in the forum and the way you provide feedback that is for another time.

Thanks for your feedback @Dentonthebear. We'd love to know your suggestions on how/where could we work on the forums? Obviously, there is room for improvement; especially from the customer's perspective.

@Chris uses Enpass

Hey Chris,

First sign out of iCloud account on your system's default browser. Next, as soon as you select iCloud in Enpass sync settings, Enpass redirects you to a web page which looks like below :

Here, you'll find the checkbox next to Keep me signed in. Make sure to check it and then proceed to enter the password.

@Jonas EnP

what version of Enpass you're using? also, which iOS device do you have?

@Jonas EnP

this needs to be added as a feature request. we've forwarded your feedback.

On 7/17/2020 at 2:27 PM, Hobs said:

Any estimate on when this will happen?

this may take around a month's time.

Hey @JJK

Thanks for using Enpass and writing to us. Also, sorry for the delay in response.

As far as I understood you wish to sync your Enpass database so that you and your wife both can access and edit the database saved in Enpass. To do so, please follow the steps mentioned below-

• Open Enpass on your device and go to Enpass settings --> Click on 'Vaults' --> Select the vault which you wish to share with your wife---> Select ‘Set up Sync’ and choose a cloud account to your database.
• Enter your cloud account details, follow the instructions, and wait till the sync is done.
• Open Enpass on your wife’s Phone--> Click on ‘Settings’ → Click on ‘Vaults’ -->Click on “+“ and create a new vault/ Select the vault you wish to sync ---> Select ‘Set up Sync’ and choose the same cloud account from which you had enabled sync on your device.
• Once the sync is done, the database from your device will be restored(visible) on your wife’s phone.

Also, you can refer to this FAQ. Let me know if you have any query.

Hope this helps!

Hey all!

There is presently an issue with the OneDrive sync, as reported by users in the forum here. We're aware of the problem and are already thinking of a fix to it. Meanwhile, we request you to follow the troubleshooting steps mentioned in the same forum post by our team members. If the issue persists, even after following the troubleshooting steps, we'll recommend reinstalling the app as a temporary fix to the problem.

Thanks.

@Bones

Thanks for the info. If you've logged out from all the browsers, then it should be possible to sync with your preferred OneDrive account. Try connecting sync with OneDrive. If the issue persists, please share a screen-record of your phone.

@Mohammed

You can't configure keyboard shortcuts manually in the app. There's an option to change the keyboard shortcut for calling Enpass assistant. Also, I couldn't understand by the "generated password request". Could you explain it in more detail?

@Nimber

Welcome to Enpass forums. Thanks for writing in. Could you help us with the Enpass version you're using? You'll find it under Menu(Hamburger button) -> Help -> About. Also, let us know the Mac model and the OS version.

Thanks.

@Roobert

On 5/29/2020 at 8:04 PM, Roobert said:

It shows an URL with a LOCAL IP https://192.168

Okay. We see that, but do you want to sync Enpass database over the same WebDAV? In the context of our application, WebDAV sync implies syncing your vault over a WebDAV account so that you have access to your passwords across all devices. Is that what you're looking for or is it something we've misunderstood?

In Enpass, under WebDAV vault sync, you can try entering the same URL 192.168.xxx.xxx in the URL field, but again, that would require a username and a password. 

Why don't you try the Folder sync option available in the vault sync settings. It seems that the WebDAV on your MAC could be accessible as a network folder. Let us know.

Thanks.

@123ABCXO

Hello,

We understand your concern is legitimate considering the privacy of the data and the security of the app, however, Enpass secures your data encrypted with the master password you choose. There's no way by which we can access your data as it is stored offline (not on company's servers). Moreover, we don't save the master password or any of its derivative with us, the data is only accessible to the user (with the master password).

You can also visit the security page on our website to know more about how Enpass secures user's data. Let us know if you have any concerns.

Thanks.

@OptiqueMarquis

As a user, we totally understand your concern about privacy and security of your data stored in Enpass, and we care for it. Nothing has changed in Enpass technically. 
It may look horrible but if we go into the details, things will look transparent. 
 

First thing first—At any point of time, we do not have access to the data secured in Enpass. It can never be accessed without your master password.

23 hours ago, OptiqueMarquis said:

We automatically receive information from your web browser or mobile device. This information may also include the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, country, language, and data about your browsing activity when using our Platform. We use all this information to analyze trends among our users to help improve our Platform.

This is a very standard practice when you are on the Internet and visit any website. If you open our website, visit our forums, your IP address with other technical information is used by the third-party forum software and spam detection services. We do not store your IP if you are only using our App.  
 

23 hours ago, OptiqueMarquis said:

We may track your behavior from device to device by gathering the following data

• Device name
• Install ID (UDID)
• Device type
• Installed OS and version
• Device Language
• Device Country

We use the information we get from this technology to analyze traffic behavior, improve our marketing and advertising.

This information is collected and used to activate your license on the devices you're using Enpass. Also, we need this to notify you whenever a license is activated on any new device. 

23 hours ago, OptiqueMarquis said:

You may share your information with third parties such as Facebook.com, Twitter.com, YouTube.com, Instagram.com, and Google.com. If you decide to login to our Platform using these third parties or other social media websites, you are agreeing to let us use and store your profile information from those websites to make better use of any social media features on our Platform. This sharing of information helps us provide you a better experience when using our Platform and services. It also provides us with useful information such as visitor traffic. If you use any of the social sharing icons on our Platform to share our information, you may also be sharing your personal information through social media websites.

This is a standard clause and is applicable only when you register yourself using social media services i.e. "Sign-in with Google" and "Sign-in with Apple", or if you use these service icons on our website footer to follow us on share any of our content on your social media.

23 hours ago, OptiqueMarquis said:

We may share your PD with our business partners. The business partners include general business partners, affiliates, and joint venture partners. We share this information with them so that they can send you information about our products and services as well as their products and services. When you choose to take part in our services and/or offerings, you are authorizing us to provide your email address and other PD to our business partners. Please understand that when we share your PD with our business partners, your PD becomes subject to our business partners’ as well as our privacy notice.

The previous Indian company still develops and manages Enpass, like before, and this clause covers them as our business and joint-venture partner. Again, please note your data in Enpass app is not your PD we have.

Let us know if you have further queries or concerns, we'll be happy to help.

Thanks.

@dridde

On 5/13/2020 at 5:31 PM, dridde said:

The first 3 visible entries don't have the same password (anymore)

Make sure that the password is not the same. For the entries (in the screenshot) that show an identical password, could you try deleting them and restoring them from the Trash folder of Enpass and then check if they appear in the Identical list.

@lcw731

Unfortunately, there's no way to export the data from mobile vault. You'll have to go through the long way of manually saving each password.