Mac

Hello, I'm running the Mac AppStore version 6.8.2 (1082) on a MacMini (M1, 2020) running macOS Monterey version 12.5.1 but the problem it's there since a lot of time. When unlocking with Apple Watch the app will hang on unlocking about 50% of the times randomly. All i can do is Quit the app, reopen it and enter master pwd again. Can you help? Thx

Hello, if my iMac with MacOs Big Sur (11.6.7) goes in the sleep mode and I reactivate it mostly enpass 6.8.3 is crashed. Its really annoying to input again my Masterpassword. What can I do to support you to fix the problem? Cheers

New tab, open a webpage, enpass pops up with 2 (!) windows and I should authenticate. Why? Nobody asked it to do anything. I just opened a webpage. Why do I have to authenticate and open enpass for this?

Coming from Myki PM (that just got acquired), Enpass UI looks very outdated. Over a year and half ago, I remember trying the iOS enpass app before choosing Myki. It looked so outdated that it screamed "unprofessiona and insecure" to me. Now that I started using the Mac & iOS apps, it still feels that way. Hence my question - do we expect a major update (design wise)? If so, when should that happen?

I've turned off all the auto-lock settings (see pic), yet the main Enpass app keeps on locking every time my computer sleeps. It only started happening recently. It's annoying. Is there any way to fix it?

i wonder if the web-download is the same app than the one of the app-store. Are there any adventages using the web-version?

I am unable to sync using wifi between my iPhone and Macbook. My Android phone works fine. The QR code method times out with an error: "Couldn't connect to Wi-Fi Sync Server. Make sure that server is running and you are connected to same network" The 'Restore Manually' method keeps on looking for servers but never finds the Macbook. I have tried all the steps in the Wifi sync troubleshooting guide but the issue persists. I have also disabled the firewall, reinstalled Enpass on both devices and restarted the Sync Server multiple yet the issue remains. I also ran a port scan from my iPhone and it can see that the Wi-Fi sync server port is open and a…

Dear Support Team, I use Enpass on my MacBook. As a vault I use the primary vault. My wife also uses her primary vault on a Windows machine. I would like to import the backup file of the Windows computer on my MacBook. How can I import my wife's primary vault as an additional vault (e.g. wifes-vault). Thank you, Klaus

When I allowed my browser to start enpass, it opened dozens of apps/tasks in the task bar. If I wouldn't have terminated the browser, it would probably continues endlessly (see attachment). This happened in seconds. I have the latest OS 13.2.1 (22D68) and Enpass 6.8.5 (1256) version installed.

I have local vault with Wi-Fi sync on my Mac. The error is Sync Error: Password of data on Wi-Fi Sync Server is required. When I click on Resolve Now and enter my password it says Incorrect Password. I get the same messages on my iOS devices. When I click Options on my Mac and get the QR Code, the iOS devices reject the code. This happened after I updated to 13.2.1 VenturaOS This may be related, I have updated macOS before and when I reboot after the update Enpass just requires my TouchID to log in. This time with 13.2.1, TouchID was not enabled and it required my master password. I entered it and got in, however I now have this problem. Apple M1…

Autofill is not working in my Safari browser. It does work from the Enpass menu bar icon, but it does not have the little Enpass logo in a login box to press for autofill. I have tried disabling and re-enabling the extension. I have deleted the app and re-installed it. I am running a M2. Enpass v6.8.4. MacOS Ventura 13.2. Purchased from the Apple Mac App Store.

The Enpass Extension is unusable as the following appears on multiple browsers (Safari 16.2 and Chrome 109.0.5414.119) on MacOS Ventura 13.1

Hello, I need urgent help. On my Mac, the desktop version of Enpass is extremely slow and it crashes all the time. (Error reports already sent to Apple several times). I have 11 vaults (matching via WebDAV) and a total of 2300 entries. I wonder if this is too much and how much one vault can handle in entries? Furthermore, I've had the problem three times now that when I crash, the registration for the Pro version flies out and then the vaults are no longer there. I then have to completely uninstall the software and set it up again. This is a pain in the ass! I need help urgently, what is the reason for this. Enpass is the app I us…

I noticed that when you enable Advanced Data Protection Enpass have a issue with Reauthenticate It would be good if someone from support could check what is going on Best Regards

I have a main vault and an iCloud vault. I want to sync the main vault to the iCloud vault. how? don't understand -- I can't copy the main vault items to the iCloud vault so how do I get them to mirror each other?

Dear Enpass Support, if I try to export a vault, the JSON-File has 0 (Zero) Bytes after "succesful export". If I ty to import this file, enpass says "nothin got import". I am using 6.8.4 (1166) Mac-Verision and 6.8.4 (1167) Website-Verions on MacOS 10.14.6

How to put the vaults back in the sidebar? AND interface went back to being confusing again. New preferences confusing re vault -- have to choose? why?

En op deze manier kan men eenvoudig het wachtwoord voor hun Gmail-account wijzigen. Trouwens, als een gebruiker nog steeds problemen ondervindt, kunnen ze gerust contact opnemen met Gmail Bellen Nederland voor hulp.

..I purchased the premium version before, I wanted to delete the old data of the main vault, but I deleted and reinstalled the app several times, and then it became lite when I activated the account...

Dear Community, I can not choose the data location on my MacBook macOS Catalina 10.15.7. Because the "browse button" is greyed out, see the attached screenshot. What else can I do??? Thank you for your help in advance.

Hi! I am a little worried about my safety. Since probably 1 or 2 weeks the passwords in my vault seem to be changing without me doing anything. I tried logging in to my PayPal and the stored password doesn't work any more. I already reset my password 2 times now. I also noticed that some passwords went from "excellent" to only "good" without me actually changing them. Is this a known issue or does anyone else has access to my vault? Cheers, KarlKaos

Guys few days back I migrate from Android phone and Windows pc to iOS iPhone and MacBook. Enpass works after login via my email address. I have only one strange problem, when I open in settings iCloud and iCloud BackUp Application, so here is wrote: Enpass Password Manager -Lite Why? Is it normal or I have some bug with Enpass?

Hello All! I have a functioning Enpass install on my desktop iMac. I've just got a laptop and want to have the same Vault installation on the laptop. What is the recommended method for achieving this? (I looked in the documentation but couldn't find the information I needed, so sorry if this is painfully obvious and I'm just missing it :^) TIA, Gary

Hi team I am using the latest version of Enpass on Mac and iOS devices, installed via the App Store. Enpass gets very slow, freezes, often crashes to an extend that the app is not usable anymore. I have 800+ password entries in 1 vault. My sync service is a local WebDav service. Any help is very much appreciated.

When I shutdown or restart my Mac mini 2018 running macOS Monterey, for half a second a window appears, saying that Enpass interrupted my Mac from shutdown/restart. Then the window disappears by itself, and my Mac shuts down/restarts. How can I solve this issue?