Enpass Support & Troubleshooting

Hi Enpass team/community, I’m having an issue where Enpass cannot connect to my pCloud WebDAV endpoint. This happens on both Windows and iOS. What’s confusing is that pCloud and my network seem to be fine: I can access pCloud normally (web/app). I can also use the same WebDAV credentials and endpoint successfully in other WebDAV clients. Only Enpass reports a network-related error (something like “network problem” / unable to connect). This has happened before as well, and last time it eventually started working again without me changing anything, so I’m not sure what triggers it. What I’ve tried: …

New passwords added on macOS, prompting successful synchronization (Dec 29, 311 passwords). But on other devices (mobile, Windows) I can't get the latest files via WebDAV (Dec 27, 309 passwords) My files are on a NAS and I can see that they are not up-to-date either (Dec 27) Finally disconnected and relinked on macOS to restore to the latest data version. But I don't know when this will happen again. I hope the above info helps you guys with this issue

My situation is, that a have more than one login for Microsoft and enpass always picks the false login as direct recommendation on iphone + ipad (one that i did not use quite a long time) and my company login is not shown in the suggestions at all. I would like my company login to show up as first suggestion for the Microsoft login. Is there any mechanism to flag a login as default for as specific homepage or a way i need to arrange the logins concerning webpages to match / favorites ... whatever that the login shows up as default? Same with some mail providers in germany where i have more than one account. I own Enpass as payed version using in mainly on Apple devi…

I have created 2 new vaults. In attempting to connect them following the standard instructions "To add an existing vault" only takes me to open a fresh iteration of Enpass. All I want to do is connect and sync them.

Set-Up: MacOS 15.5 NextCloud There are 2 separate Vaults on the NextCloud So Far: Both Vaults have been syncing correctly for the past few years Problem: Since today, one of the Vaults does not want to sync I set-up the synchronisation new, does not solve it. Error: SYNC ERROR - Password wrong. The same WEBDAV password works for the other vault. What is the issue?

Hello, I wanted to move my Dropbox vault back to iCloud. I wanted to connect the vault to iCloud in the iPhone app. Apparently, I've done that before because there's already data there. However, I don't know the password for this vault anymore. I'd like to delete it, but I can't access it. How can I delete this vault in iCloud and create a new one?

No clue why. Tried looking for it but can not find it anywhere Firefox 140.0.2 + Windows 11

I am using Google Drive to hold my vault/data. Where can I look to see evidence that Enpass is storing data on my cloud drive ? I don't care about the data itself, of course, but I would expect to see some file placement or transaction log. Enpass itself seems to running just fine and I have confirmed that my Google account has connection access for Enpass as a 3rd party app.

Hi everyone! Investigating more on issue Sync Error 1308413 on Portable (Windows) - Windows PC - Enpass Discussion Forum, I have found that a misconfiguration of the webserver prohibited file uploads of a certain size. The vault.enpassdb file was too large to be uploaded. which resulted in an error when connecting new clients. However, as I hade had changed the server (physically), I did not re-setup any Enpass client, as they claimed(!) that everything was just fine. So, Enpass would claim that it synced and that everything was in perfect order, when in reality it couldn't upload vault.enpassdb, which clearly is wrong! I thought that everything was in…

Hello my Vault syncing to OneDrive is failing across Windows, MacOS, iOS, iPadOS and Android OS. I have attached a screen shot of the failure message on Windows for reference and have confirmed the same message with error code is in all previously mention platforms

I'd like to update my Enpass on my MacOS which is running Monterey. I see that the latest Enpass requires MacOS 13 or later. Where can I download the latest Enpass version that works on MacOS 12?

Hey Enpass Support Team, Hope you can help, I've been a happy Enpass user for many years now, and it's been fantastic across Windows, Linux, and iOS and I've recommended it to loads of people. I have enpass Pro and until yesterday I had around 400 items in my vault. Yesterday, I tried out the Wi-Fi sync feature for the first time, and that's when things went wrong. Suddenly, only 13 items were left in my vault. I've tried resetting Enpass on all my devices, removing cloud-stored vaults, and restoring from a backup, which brings the items back temporarily. But as soon as I sync with anything (folder, Wi-Fi, OneDrive, iCloud), all except 13 items vanish again. …

Hello, if I have a title which contains some special character with accent (like: "jelszó"), I can search for that only to use the word with special character. It would be great if the search will find the title if I use the word without accent (like: "jelszo"). I check it on iOS and macOS, on both system the search function works the same. Thanks! Krisztián

Hi there, I am trying to export a CSV file from Enpass. However, the exported CSV file does not have any column titles. Can someone help by providing a template of column titles which I can add as an addiitonal row in the exported CSV file? Thanks!

Hi team, Today I've realized that Enpass OTP doesn't work with Eneba accounts. Eneba's (anonymized) OTPAUTH is the following: I thought Eneba made any change since I configured 2FA with them, so I deleted any 2FA association and reconfigured from scratch. It is curious because when you configure the association you get OK from 2FA check, but when you logoff from Eneba and want to get in again you get 'password wrong' error on 2FA code check. Can you check this out, please? It is a little scary to think that Enpass OTPs can fail on some sites... There is no way (without reaching support) to bypass OTP where activated.

I have website icons disabled. When changing the icon I see there are a lot of website icons for the most popular sites when I search for something. Are those build in? Or still fetched from your servers?

I use Wi-Fi sync for years but it suddenly stopped working. Mac is server and active, trying to sync the iPhone I get en error message in vault settings: "password for data on Wi-Fi sync needed". When I select "solve" it wants me to put in a "password for the data on Wi-Fi Sync". Filling this out it says, master password will be changed if I move on, but anyways if I try the Wi-Fi sync password or the Enpass master password I get an error "wrong password". I already tried to set ab a new Wi-Fi sync connection using the QR code with no success. I can use Enpass on the Mac and on the iPhone with the old settings, but can't sync the data anymore.

Hey, the forum is quite full with syn errors - since 2021 - the same issue is reported again and again. The longest one is: For me this happens several times a week. I love enpass but after 3 years unsolved issue I lost the trust in (does it really exit?) the support. My last try to report it and then it is time to change. The exact error message is: "Sync Error Password of data on WebDav is required". If I press resolve I should enter my master password which I do. But my master password isn't accepted (I'm 100% sure it was correct!) with message "Incorrect Master Password". I never changed my master password, by the way. The only way I found i…

Hi, is there any option to host the vault at my own server? Option 1 i found: use wifi sync, this is no option for me, i wont use my desktop pc to run as a server cause he is not running all the time is the maybe an way to host this "wifi sync" server in docker? i will sync between windows, iOS, MacOS and in the future maybe on linux. has anyone a good idea to use an existing fileserver and docker to get this work? greetings (im new, be kind)

So it seems ENpass p[ublished 6.10 and many users updated, but then pulled it from the website or from updates. Can you please explain what's going on? Should we be worried that you introduced bugs in 6.10 that can affect users? Why was 6.10 released and then pulled?

Good afternoon I want to make a selected card, for example, the login and password for the account in plain text, let’s say send it to a contact in a telegram. Please tell me how to do this?

Where are you store your database ? And how sync this database between yours devices ? I'm using Dropbox cloud for this but i'm not sure of this solution is safe and smart. https://kodi.software/ https://dltutuapp.com/tutuapp-download/

Is it possible to sync the passwords stored in iCloud with the passwords stored in the native iCloud password manager? If there is no existing functionality, does there stand anything in the way of developing it? (I'm a developer currently checking the feasibility) https://tutuappx.com/ Vidmate

Hi, Autofill on Paramount+ isn't working. First the add-on doesn't offer Paramount. If I switch to the overlay (>>) then it offers Paramount+ but clicking on it only pastes the e-mail address while password stays empty. https://www.paramountplus.com/de/account/signin/ The password field itself offers to generate a password (Firefox Add-on). I assume enpass thinks it's a registration type page/form so it doesn't offer to fill in the password and I have to copy&paste it manually. System: Windows 10 64bit education edition Firefox 120.0a1 (2023-10-13) 64bit (Nightly) I could test further browsers if required. Website field in th…

I have been using this software for years on my Mac, iPad, iPhone and since I rebooted the Mac, although I HAVE ABSOLUTELY NOTHING CHANGED, the main password, which is exactly the same as before, is refused ! Access to EnPass Pro is possible from my iPhone and iPad but only with TouchId or FaceId. Here too, the master password is refused because "incorrect" What did you modify? Why can we no longer access our password database? This is extremely serious! Please tell me how I can regain access to my safe since, ONCE AGAIN, I specify that I HAVE NOT CHANGED MY MASTER PASSWORD!