Abhishek Dewan

Hi @Bachsau

I would like to share that if you create an Enpass Item for the HTTPS website, then Enpass cannot autofill the login details of the same Item in the HTTP URL of the same website due to security reasons. However, if you wish to autofill them explicitly then as a workaround, you can try the below steps:

1. Create a new Item with HTTPS url then use the autofill feature.

2. Update the existing HTTP Item and add the HTTPS URL to it.

#SI-3348

Hi @MrElectrifyer

Hi @Palle

Hi @hicder

Hi @kuk

Thanks for confirming.

I have forwarded every bit of information to our dedicated testing team. As soon as I have any updates on this matter, I will be sure to notify you on this forum. Kindly bear with us until then.

#SI-3415

Hi @Operations8

Hi @kuk

Hi @Octapus

After an in-depth investigation into the matter you reported, our team worked diligently to replicate the issue you mentioned. We employed a range of testing scenarios and configurations to ensure accuracy and thoroughness. Regrettably, despite our best efforts, we were unable to recreate the problem as described.

Meanwhile, we have released updates for both the Enpass app and the Extension, bringing them to versions 6.9.0 and 6.8.6, respectively. We suggest that you update the app and Extension to their most recent version.

Hi @Operations8

We will gladly  investigate this matter on your behalf. Could you kindly confirm whether you are using any third-party applications that might potentially be causing interference in this situation?

Hi @kuk

Please provide the remaining requested information, and I will be more than happy to assist you by checking it.

Hi @Palle

To assist you better with this concern, kindly share the below details with me and I'll gladly get this checked  for you -

1. The version of the Enpass app, OS, browser and Enpass Extension you are using.
2. A screenshot of the error occurring during synchronization and connection issue would be helpful.

@Operations8

Enpass requires Master Password in the following scenarios (even if the PIN is enabled):

·       When the app is closed manually.

·       The device is rebooted.

·       When too many apps are active in the device background (in this case OS automatically kills some apps to claim memory).

·       Similarly, if a user is running the device in power saver mode, or has installed a third-party app that kills background applications.

Please check the settings of your device once and look for any third-party applications which may be interfering in this case.

Hi @Ivarson

Indeed, you are absolutely correct. The TOTP (Time-Based One-Time Password) functionality is not restricted to a specific license type. However, the Premium license does offer additional features, such as Breach Monitoring, which alerts you to data breaches at sites saved in Enpass, and identification of accounts with 2FA support, helping you strengthen your security.

I apologize if my previous response caused any confusion on this matter, and I have now made the necessary corrections.

Hi @Podrageanu

Based on your comments, I'm sorry, but I'm having difficulty grasping the exact nature of your concern. Could you kindly provide further details regarding the issue you are encountering? Alternatively, you may contact us at the specified email address for further assistance. If you have previously reached out to our support team, you should have received a support ticket starting with "ECS." Please share this ticket number with us, and we will promptly investigate the matter further.

Hi @chnandler_bong

To address this matter, kindly generate a new support ticket at support@enpass.io and provide the email address used for the license purchase, along with the purchase receipt. Additionally, make sure to reference this forum in your ticket, and I will personally oversee the investigation process for you.

Hi @Sequoyah

Hi @Podrageanu

In case you are facing any concern, feel free to update this forum or contact us at support@enpass.io and we will gladly assist you with your query.

Hi @chnandler_bong

For troubleshooting purposes, please try the below steps and share your findings with me - 

1. I would recommend checking this link to ensure that you are not missing any crucial steps to enable TOTP for this webpage.

2. Please check and confirm that the time is correct on your device and also set to automatic.

3. Also, as 2FA is part of our Premium license offering, kindly ensure that you are registered on all your devices via the email address with which you purchased the Premium license.

If the issue persists, do let me know if there are any other webpages on which you are facing this concern and I will get it checked for you.

Hi @pascal973

We will be happy to get this thoroughly investigated for you. Please create a ticket on support@enpass.io. Additionally, please provide the version of the Enpass app, OS, cloud service you are using to synchronize and the purchase receipt of the license.

Your cooperation in this matter is highly appreciated

Hi @JFS

To securely share individual Items, you must first create a secret password — called a pre-shared key (PSK) — known only to you, and provided to your recipients so they can unlock the encrypted Item when they receive it. Importing a shared Item requires the recipient to provide this PSK. To learn more about sharing Individual Items in Enpass, please refer to the below links -

1. Sharing individual Items with other Enpass users

2. Adding individual Items shared by other Enpass users

Hi @MrElectrifyer

For troubleshooting purposes, please try the below steps -

1. I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link , or manually by following the steps in this one.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
3. Check that time is set to automatic and is same on all your devices.
4. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server.
5. Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device.

If the issue persists, kindly share the below details and I will gladly get this investigated for you -

1. The version of the Enpass app you are using.
2. Any Firewall/Antivirus/VPN service you are using.
3. Are you facing a similar issue on other devices as well?

Hi @boo

Our development team is already aware of this feature request. As soon as I have more information about this features implementation, I will be sure to update this forum. Thank you for your cooperation and support in the meantime.

Hi @MrElectrifyer

Rest assured, our development team is already informed about this feature request. I will personally keep you informed and update this forum as soon as I receive more information about the implementation progress. Your cooperation and support are greatly appreciated in the meantime.

Hi @Rootbeer

The concern you reported has been addressed in our latest update. We kindly request you to update your Enpass app to the most recent version (6.9.0) and let us know about your experience with the fix. Your support and patience throughout the process have been genuinely appreciated as we worked diligently to release this patch.

Hi @rwright

Feel free to update your Enpass app to the latest version 6.9.0, and the update should proceed smoothly without any problems. Should you encounter any issues during the update process, please don't hesitate to share your concerns in this forum, and I'll be more than happy to assist you promptly