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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Passer

    I can certainly understand your disappointment in this matter.

    I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.

  2. Hi @Fadi

    We are aware of the demand for this feature, and our development team is already working on it. Implementation of any new feature has certain phases like feasibility checks, development, testing etc. Rest assured, I'm regularly monitoring this forum and sharing feedback with our team. Once this feature is implemented, I will certainly update this forum. Please bear with us till then.

    • Thanks 1
  3. Hi @agent92

    The old vaults were upgraded by Enpass V6. If you are using Enpass version V6, then your vault is using 100K iterations. It does not matter if you have created the original vault years ago.

    The backup files by Enpass 5 or lower have the 24K iterations. Please remove old backup files. Also, consider more randomness to your master password by using a Keyfile. It will be much more effective than any protection offered by a higher number of iterations.

  4. Hi @rorywohl

    I'm discussing this case with my team. In the meantime, could you please check and confirm -

    1. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

    2. Also, try clearing the cache and cookies of the browser.

  5. Hi @Jonas88

    For troubleshooting purposes, please create a manual backup of your Enpass data on your iOS device and then reinstall the app. If the issue persists, please share the below details with me an I'll have this further investigated for you -

    1. The version of the Enpass app and OS you are using on your iOS device.
    2. Are you facing this concern on all the webpages or any specific ones? In case of specific webpages/apps, please share their URL/name.
  6. Hi @davidc

    Since you mentioned that the Enpass Vault on your laptop is good, kindly ensure that it is also up to date with all your passwords and create a manual backup. Then disconnect the synchronization from your laptop (and any other devices), remove the Enpass data from your Nextcloud server and set up synchronization again. Once done, you can reinstall the Enpass app on your iOS device.

  7. Hi @wxdjs

    Welcome to the Enpass Forums.

    I will gladly assist you with all your queries -

    The one-time code is incorrect -

    For troubleshooting purposes, please try the below steps - 

    1. I would recommend checking this link to ensure that you are not missing any crucial steps to enable TOTP. 
    2. Please check and confirm that the time is correct on your device and set to automatic.

    If the above steps do not help, please share the version of the Enpass app, OS, browser and the website on which you are facing this concern.

    Enpass not recognizing and autofilling Items - 

    Please refer to the below troubleshooting steps once - 

    1. I would suggest checking that you have the latest version of the browser installed, re-configuring the extension, and reinstalling it from here.
    2. Ensure that the Vault in which you are saving the Item is the one from which you are autofilling.
    3. Try clearing the cache and cookies of the browser.

    If the issue persists, kindly share the version of the Enpass app, OS, browser and all the websites on which you are facing this concern. 

  8. Hi @Langer

    I appreciate your efforts in exploring the Enpass app and taking your time to find this valuable suggestion to improve the functionality of TOTP on mobile devices. I have shared it with our concerned team for further consideration. Your patience is highly appreciated here.


  9. Hi @Cinos

    At the moment, we provide support via email and Forums only. I would suggest using a different browser/device to send the email. If it still does not work, kindly DM me the purchase receipt of your order along with the email address from which and the email to which you wish to transfer your license, and I'll share the details with our licensing team.

  10. Hi @aaadeji

    For troubleshooting purposes, please try the below steps -

    1. Kindly ensure that in System settings, you have enabled Autofill for Enpass.
      Pathway : Settings → Passwords → Password Options → Enable Autofill Passwords and select Enpass from the list of Applications.
      (If the setting is already enabled, try disabling and then enabling it again)

    2. Create a manual backup/set up synchronization for your Enpass data and then reinstall the app.

    If the issue persists, kindly share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app and OS you are using.
    2. The cloud service (if any) you are using to synchronize your data.
    3. The total number of Items, Vaults and attachments you have saved in your Enpass app.
    4. If this issue occurring for all the apps/webpages or any particular ones? If there are others, kindly share a few of them and I'll get them checked.
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