Abhishek Dewan

Hi @babyyoda

Thank you for sharing your valuable suggestion.

I have taken note of your feature request and have also forwarded it to our dedicated development team so they may consider it for future Enpass updates. Your patience is highly appreciated!

#SI-3244

Hi @Cinos

Kindly share this query with us at support@enpass.io and our support team will get in touch with you.

Hi @Subzero

Welcome to the Enpass Forums.

For troubleshooting purposes, please ensure that you are using Safari Keyboard,  then turn on autofill from system Settings> password and choose Enpass. In case this setting is already enabled, try disabling and enabling it again.

If the issue persists, please share the below details with me and I'll have this further investigated for you -

1. The version of the Enpass app, OS and Edge browser you are using.
2. Are you facing this issue on all webpages or any particular ones? Kindly share the URL of a few so we may check them.

Hi @babyyoda @MagicMiguel

Thank you for sharing your valuable suggestion.

I have taken note of your feature request and have also forwarded it to our dedicated development team so they may check its feasibility and consider it for future Enpass updates. Your patience is highly appreciated!

#SI-2642

Hi @Gator99

Thank you for sharing the details.

I shared them with our testing team, and they were able to reproduce this issue on their end. Our development team is now working on fixing it and improving the behaviour of auto-fill in these instances, and I will be sure to notify you on this forum in case of future updates. We appreciate your support and cooperation in the meantime.

#SI-3243

Hi @BerserkDhanraj

Our dedicated development team is working on a fix right now. I will be unable to share any ETA but will be sure to update you on this forum when a fix is released.

Hi @chants92 @Gator99

Please share the below details with me and I will gladly get this checked for you -

1. The version of the Enpass app, OS, and browser you are using.
2. The name/URL of all the apps/webpages on which you are facing this issue.

Hi @Jonas88

Welcome to the Enpass Forums.

You can enable the option 'Show Items with Matching Hostnames' in your Desktop Enpass app browser settings and on your Enpass mobile device app under Settings -> Autofill. This option provides the functionality you are referring to (matching port no.)

#SI-2436

Hi @BerserkDhanraj

Our dedicated team was able to reproduce the reported issue on their end. In addition, Enpass developers have confirmed that future builds will include a fix for this user-reported concern. We appreciate your patience and cooperation while we work on fixing this bug.

Hi @BeanBagChair

On some apps and websites, Autofill may not work correctly if the device’s operating system cannot identify the login fields needing to be filled. For such websites, you can also use Enpass keyboard to autofill.

Otherwise, for troubleshooting purposes, please refer to the below steps -

1. Checkout our troubleshooting guide.

2. Take a note of your credentials of this webpage and remove the Item that you have saved in your Enpass app. Then, on the login page of this same website, enter your credentials and save as new Item. Once one, try auto-filling again on the same app, and let me know if it works for you.

Hi @ng4ever

All those items which are marked by Enpass as weak and you do not want to highlight them can be made silent by excluding from Audit. To do that, go to list of Weak items in Sidebar to remove item from audit, right click the item and choose option to Exclude from Audit.

If you are having multiple password field in any item and want to exclude any single field from the audit, click on the Password Field from the Edit screen → Click on Exclude from Password Audit → Save the field → Save the item.

Hi @whoever

I can certainly understand your disappointment in this matter.

Our dedicated team is still looking into this reported concern. Rest assured, I'm personally following up on this matter and will be sure to post updates on this forum regarding a fix. Your cooperation and patience in the meantime are appreciated.

Hi @Langer

Thank you for sharing the details.

I forwarded the details to our dedicated team, and they were able to reproduce this issue on their end. Additionally, they have confirmed that future Enpass builds will have a fix for this concern. Your patience and cooperation in the meantime are appreciated.

#SI-3237

Hi @all

We have rolled out our latest update for Enpass Android (v6.8.5), in which we have fixed this reported concern regarding autofilling in Android 13. We would greatly appreciate it if you could update your Enpass app and share your findings with us.

Hi @firegate666

Our development team is already aware of this issue, and they are working on a fix. At the moment, I'll be unable to share any ETA right now. However, rest assured I will be sure to post any updates regarding this concern on this forum.

Hi @tschoepler

Keyboards quick password Suggestion Autofill item was not filled on tap. I would recommend contacting Nextcloud, as they would be able to get this further  investigated for you.

Hi @pcace

Please try the below troubleshooting steps -

1.     Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

2.     I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here - https://www.enpass.io/downloads/.

3.     Try clearing the cache and cookies of the browser.

4.     You can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication.

5.     Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

6.     Otherwise, create a manual backup of your data and then reinstall the app.

Let me know if the issue persists.

Hi @MacGordon

I can certainly understand your disappointment and we apologize for any inconvenience caused to you in this matter.

Moreover, the main difference between a backup and export is that the backup file is encrypted. Exporting a file, however, does not encrypt the data. Also, attachments are included in the backup.

Upon creating a new vault/on the app's welcome screen, you can choose Restore from Backup File option to restore the backup file. The same is being discussed here -

Hi @BerserkDhanraj

I'm discussing this case with my dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3236

Hi @eddy67

Welcome to the Enpass Forums.

I will gladly look into this concern for you. Please share the below details with me -

1. The version of the Enpass app and OS you are using on all your devices.
2. The total number of Items, Vaults and attachments you have saved in your Enpass app.
3. Kindly create a Demo account and DM me its URL, username and password. This will help us immensely in getting to the root of this issue.

Hi @rwright

Welcome to the Enpass Forums.

We have taken note of your feature request and have also forwarded it to our dedicated development team for feasibility checks so they may consider it for future Enpass updates. Your patience is highly appreciated!

#SI-3235

Hi @Laurent

When using multiple vaults in Enpass, each vault must be connected to a separate cloud account for syncing. It is not possible to connect more than one vault with the same cloud account. (You can still use the same cloud service by creating a different cloud account)

However, if you are using WebDAV/OwnCloud, sync with multiple vaults is possible by defining separate paths/folders for each vault.

Hi @Angie

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps -

1. Ensure that the browser through which you are trying to restore the existing data is updated. I would also recommend clearing the cache and cookies of the same browser.
2. Before restoring make sure you log out from the cloud account from your default browser and try to restore again. If the problem persists, please make other browsers as the default browser and check.
3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
4. Try reinstalling the browser and restarting your device.

If the issue persists, please share the below information with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using.
2. Are you facing a similar issue on any other devices as well?

Hi @bunnyhero

Please accept our sincere apologies for any inconvenience this may have caused you. Considering the severity of the problem, we have fixed this issue. It would be greatly appreciated if you could try again and register with a new code sent to your registered email address.

We would like to thank you again for your support and patience during this time.

Hi @Cederd

For quick troubleshooting purposes, please try the below steps and let me know if they help -

1. Take a note of your credentials of this website, then remove the item that you have saved in your Enpass app for this web page.

2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
   
3. Try autofilling again on the same web page, and let me know if it works for you.