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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Subzero

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please ensure that you are using Safari Keyboard,  then turn on autofill from system Settings> password and choose Enpass. In case this setting is already enabled, try disabling and enabling it again.

    If the issue persists, please share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app, OS and Edge browser you are using.
    2. Are you facing this issue on all webpages or any particular ones? Kindly share the URL of a few so we may check them.
  2. Hi @Gator99

    Thank you for sharing the details.

    I shared them with our testing team, and they were able to reproduce this issue on their end. Our development team is now working on fixing it and improving the behaviour of auto-fill in these instances, and I will be sure to notify you on this forum in case of future updates. We appreciate your support and cooperation in the meantime.

    #SI-3243

     

    • Thanks 1
  3. Hi @BeanBagChair

    On some apps and websites, Autofill may not work correctly if the device’s operating system cannot identify the login fields needing to be filled. For such websites, you can also use Enpass keyboard to autofill.

    Otherwise, for troubleshooting purposes, please refer to the below steps -

    1. Checkout our troubleshooting guide.
    2. Take a note of your credentials of this webpage and remove the Item that you have saved in your Enpass app. Then, on the login page of this same website, enter your credentials and save as new Item. Once one, try auto-filling again on the same app, and let me know if it works for you.

  4. Hi @ng4ever

    All those items which are marked by Enpass as weak and you do not want to highlight them can be made silent by excluding from Audit. To do that, go to list of Weak items in Sidebar to remove item from audit, right click the item and choose option to Exclude from Audit.

    If you are having multiple password field in any item and want to exclude any single field from the audit, click on the Password Field from the Edit screen → Click on Exclude from Password Audit → Save the field → Save the item.

  5. Hi @Langer

    Thank you for sharing the details.

    I forwarded the details to our dedicated team, and they were able to reproduce this issue on their end. Additionally, they have confirmed that future Enpass builds will have a fix for this concern. Your patience and cooperation in the meantime are appreciated.

    #SI-3237

    • Like 1
  6. Hi @pcace

    Please try the below troubleshooting steps -

    1.     Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

    2.     I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here - https://www.enpass.io/downloads/.

    3.     Try clearing the cache and cookies of the browser.

    4.     You can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication.

    5.     Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

    6.     Otherwise, create a manual backup of your data and then reinstall the app.

    Let me know if the issue persists.

  7. Hi @MacGordon

    I can certainly understand your disappointment and we apologize for any inconvenience caused to you in this matter.

    Moreover, the main difference between a backup and export is that the backup file is encrypted. Exporting a file, however, does not encrypt the data. Also, attachments are included in the backup.

    Upon creating a new vault/on the app's welcome screen, you can choose Restore from Backup File option to restore the backup file. The same is being discussed here -

     

  8. Hi @eddy67

    Welcome to the Enpass Forums.

    I will gladly look into this concern for you. Please share the below details with me -

    1. The version of the Enpass app and OS you are using on all your devices.
    2. The total number of Items, Vaults and attachments you have saved in your Enpass app.
    3. Kindly create a Demo account and DM me its URL, username and password. This will help us immensely in getting to the root of this issue.
  9. Hi @Laurent

    When using multiple vaults in Enpass, each vault must be connected to a separate cloud account for syncing. It is not possible to connect more than one vault with the same cloud account. (You can still use the same cloud service by creating a different cloud account)

    However, if you are using WebDAV/OwnCloud, sync with multiple vaults is possible by defining separate paths/folders for each vault.

  10. Hi @Angie

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please try the below steps -

    1. Ensure that the browser through which you are trying to restore the existing data is updated. I would also recommend clearing the cache and cookies of the same browser.
    2. Before restoring make sure you log out from the cloud account from your default browser and try to restore again. If the problem persists, please make other browsers as the default browser and check.
    3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    4. Try reinstalling the browser and restarting your device.

    If the issue persists, please share the below information with me and I’ll get this investigated for you -

    1. The version of the Enpass app and OS you are using.
    2. Are you facing a similar issue on any other devices as well?
  11. Hi @Cederd

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Take a note of your credentials of this website, then remove the item that you have saved in your Enpass app for this web page.

    2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      761784334_MicrosoftTeams-image(11).png.02636fb369fbef4e1f662b3487d3b466.png
    3. Try autofilling again on the same web page, and let me know if it works for you.

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