Abhishek Dewan

Hi @Brian185

Please create a manual backup/set up synchronization on your  Enpass Android device, reinstall the Enpass app and share your findings with us. If it does not help, please confirm if you are still facing all the issues you have mentioned or only particular ones?

Hi @Brian185

Welcome to the Enpass Forums.

I will gladly assist you with all your queries -

1) The logout symbol (padlock) has now disappeared. -

We have changed the UI of the Android application with the recent update. You can set Lock on Leaving or Lock After under Enpass app → Settings → Security → Auto-Locking.

2) Tags are not sorted -

We were able to reproduce this issue and it has been fixed in our recent update. Please update your Android Enpass app to ver 6.8.2 and share your findings with us.

3) Long Pressing a password does not show character count/ Difficulty reading blue numbering on a black background -

Character count not showing after long pressing a password issue has also been fixed in our update. Kindly update your app and let us know if its still not showing for you. Regarding blue characters on black background, our development team is working on fixing it and a patch will address this issue in the future versions of Enpass.

#SI-2805 #SI-2820 #SI-2833

Hi @aaadeji

Thank you for sharing the details.

I have forwarded your concern to our dedicated testing team and will be sure to notify you on this forum as soon as I receive any updates on this matter. Your patience in the meantime is appreciated.

#SI-2860

Hi @ng4ever

Syncing across Enpass is completely secure as all your data is transmitted in an encrypted format, and cryptography is always performed locally on the device itself. Your cloud always contains a copy of the same encrypted data as on your device. We download the whole encrypted copy and decrypt it locally on your device for real sync operation to merge changes. Afterwards, we upload the encrypted data to the cloud. In a nutshell, your cloud is only a storage medium, and no security-related operation ( encryption or decryption ) is actually performed there. All such operations are performed locally on your device.

Your data is never stored or relayed through our servers. Alternatively, if you are using Enpass on a desktop, you can set cloudless sync via Wifi.

Hope this helps!

Hi @Dani

It is not required to remove the Enpass ver 6.8.0 to install 6.8.1. In the case of mobile devices, you can update the app from the PlayStore/ AppStore. On Desktop devices, you can visit the dedicated Store (For the Enpass Store version) or on your Enpass app, go to Hamburger sign -> help -> Check for updates. Otherwise, please let me know the device on which you are trying to update Enpass, and I'll assist you with the appropriate steps.

Hi @MelviX

Thanks for notifying that WebDav is working for you on iOS. Regarding the windows version, could you please create a demo account of your WebDav and share its login-id and password along with the URL? I will then pass the details to our testing team for a thorough investigation.

Regarding the Linux update, @chross we are still working on rolling out the update. Your patience in the meantime is appreciated.

Hi @aaadeji

As suggested by @Discordant, kindly share the below details with me and I'll have this investigated for you -

1. The version of the OS you are using.
2. Have you downloaded the Enpass app from the Mac App Store or our official website?
3. Are you facing this issue on multiple devices?
4. Are you receiving an error when trying to perform the copy action? If yes, kindly share a screenshot of it as well.

Hi @all

We have now released Enpass beta website version for Mac (ver 6.8.1) and stable version (6.8.1) for iOS devices, which addresses the re-authentication issue for Dropbox. For Mac, please try out the beta version from here and iOS users can update their application from the AppStore.

Hi @Dani

I can certainly understand your disappointment in this matter. Rest assured that a patch addressing this issue will be released for every platform soon.

Hi @all

Enpass greatly appreciates your patience while we worked on fixing the bug. We have released Enpass beta website version for Windows (ver 6.8.1), which addresses the crash issue for Windows. Please try out the beta version from here and share your findings with us.

Hi @all

Enpass greatly appreciates your patience while we worked on fixing the bug. We have released Enpass beta website version for Windows (ver 6.8.1), which addresses the re-authentication issue for Dropbox. Please try out the beta version from here and share your findings with us.

Hi @SophiaB

We are looking into the concern reported by you, but our team of experts require some additional information in this case. Request you to please share the below details with me -

1. The number of vaults you have in your Enpass app.

2. The number of items and attachments you have saved in your vaults.

3. The cloud service you are using to synchronize your data.

Thank you for your co-operation in this matter.

Hi @Gakubuchi

Thank you for sharing the crash report with us.

I have forwarded this concern to our dedicated testing team and will be sure to notify you on this forum regarding any updates on this matter. Thank you for your patience in the meantime.

#SI-2761

Hi @rabati

Thank you for sharing the details.

I have forwarded your concern to our dedicated testing team. As soon as they update me regarding this issue, I will be sure to notify you on this forum. Thanks for your patience in the meantime.

#SI-2837

Hi @Chris

I will gladly assist you with your concern. Please share the below details with me and I'll have this checked for you -

1. The version of the Enpass app you are using on your Windows 11 device.

2. Could you also share the crash report, which is automatically created after the crash? Please include the link to this forum in the comment section of the report so we know the crash report is linked to this forum.

Hi @IPMedien

I can certainly understand your disappointment in this matter. Unfortunately, I will not be able to share any ETA at the moment, but rest assured that our dedicated development team is already working on a patch on priority to address this issue. In the meantime, I would suggest using a cloud server to synchronize your data or using Wifi-Sync.

If you are facing any issues with syncing through Wifi-Sync, I suggest you disconnect the Wifi-Sync server from all the connected devices and set it up manually by following the steps in this link. You can also refer to our highly useful troubleshooting guide if you get the same error after creating a manual Wifi-sync server. If the issue persists, kindly share the screenshot of the error occurring, and I'll assist you with it.

.

Hi @rabati

To assist you better with your query, please share the below details with me and I'll get this checked for you -

1. The version of the Enpass app, OS, browser and Enpass Extension you are using.
2. Have you downloaded the Enpass app from the Mac AppStore or our official website?

Hi @SophiaB

Thank you for trying the steps I shared with you. I have forwarded this concern to our dedicated testing team. As soon as they update me regarding this matter, I will be sure to notify you. Thanks for your patience in the interim.

#SI-2829

Hi @Welshdog

Thank you for notifying me that you are still facing this issue after updating the Enpass app. I have forwarded your comments as feedback to the dedicated testing team so they may investigate this issue again. We appreciate your patience while we look into it for you.

Hi @Detlev

Welcome to the Enpass Forums.

After purchasing the Enpass license, you can use it on multiple devices by registering on your app through the same email from which you purchased the license. You can also refer to this link for our handy guide on registering.

Hi @all

We are aware of the issue some users are facing with syncing through the WebDav service after the recent update and we have identified the bug on our end. Our dedicated team is working on fixing it and soon a patch will be released which will address this issue. Thank you for your patience while we work on fixing this issue.

#SI-2802

Hi @troypulk1

We have reproduced the bug on our end, due to which master password is required after sometime on your device, even if you have set up PIN. Our tech team is working on resolving it, and a fix will be implemented in future versions of Enpass. We appreciate your support and patience in the meantime.

#SI-2538

Hi @SophiaB

For troubleshooting purposes, please create a manual backup/set up cloud synchronization on your device, then reinstall the app. Let me know if the issue persists.

Hi @IPMedien

Welcome to the Enpass Forums.

Apologies for the inconvenience caused to you in this matter. We are aware of the issue some users are facing with syncing through the WebDav service after the recent update. Our development team is working on a fix and a patch addressing this issue will be released very soon. Enpass appreciates your patience in the meantime.

#SI-2681

Hi @parsec

Welcome to the Enpass Forums.

Apologies for the inconvenience caused to you in this matter. We are aware of the issue some users are facing with syncing through the WebDav service after the recent update. Our development team is working on a patch which will address this issue.

In the meantime, could you please create a demo account of your WebDav and DM me its login-id and password along with the URL? I will then get it further investigated with the team.