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Anshu kumar

Enpass team member
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Posts posted by Anshu kumar

  1. Hey @bluesloth,

    Thanks for reporting this issue and we apologize for the inconvenience.

    Please share some more info so that we can check further.

    • Which MacOS version are you using?
    • Which Enpass version are you using?
    • Which cloud services are you using?
    • No of items and vaults you are having?
    • Are you facing this problem frequently or any specific condition like system sleep or any other?

    Thanks for your co-operation.

     

  2. Hi @unze,

    Sorry for the trouble you are going through.

    Can you please let me know if on restarting the app (once it's crashed) do you get a dialog box "Share the crash report"; if Yes, please write your name in the crash report and share with us so that we can investigate further.

    85846059_preview-lightbox-CrashImage.png.df3e9d5579287b84275b4acf9cc746b4.png

     

    15 hours ago, unze said:

    Also i have to enter password everytime i restart the computer.

    I know it can be inconvenient if you need to enter Master Password after every fresh start of the application. We would love to provide the Full-time Windows Hello support, but the integration of Hello in Win32 apps isn't quite the same as in UWP apps. Although our dev team is looking how we can do it. It's going to take some time until then; we appreciate patience and co-operation.

  3. Hey @David728,

    Well in this case, you need to uninstall Enpass which will delete all the data from the device permanently. Then you can install Enpass again from the respective store and start as a new user.

    Do save your master password in case you come across such a situation in the future.:)

  4. Hey @oldtom,

    Sorry for the inconvenience.

    To restore the pro version of Enpass, please download Enpass with the same Apple ID with which you've purchased Enpass earlier.

    NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.

    Hope this helps!

  5. Hey @Des,

    Sorry for the trouble you are going through.

    To restore the pro-version on your iOS device, please follow these steps:

    • Open Enpass --> Settings --> Uprgrade to pro version --> Tap on Already purchased.

    If Enpass still shows trial version, please re-install Enpass with the same Apple ID with which you've purchased Enpass earlier.

    NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.

    Thanks!

  6. Hey @Udhy,

    Thanks for writing in.

    I would like to share that technically it is not possible to share in-app purchases between different apps. As mentioned by Apple "Every product is associated with a specific app. Products created for use by one app are not available in other apps. Companion apps on a different platform are different apps—the products of the Mac app are not available in the iOS app and vice versa."

    If Enpass would have been an online password manager with your account and data with us, we could have restored your subscription across the platforms. You can check more about the Enpass Pricing here on our website.

    Thanks!

  7. Hey @miwie,

    Thanks for writing in.

    I would like to share that Enpass connects (anonymously) to one of our domain (https://rest.enpass.io) to check if there is any message for the users like important security news and new update. It doesn’t send any kind of information there except the version number and OS name. The same is being mention in our FAQ page.

    Also, you can disable "Check For Alerts" option from Enpass security settings if you don't want Enpass to send query on https://rest.enpass.io.

     

    Advance.thumb.png.10251de48a13e05acbf83efd3e263385.png

    Thanks!

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