Garima Singh

Hi @Ulmisch Thanks for writing back. Please share the name of URL on which you are having this issue along with the clip you have made at support@enpass.io. Also, please link this forum post url so that we can easily identify. Thanks for the co-operation.

Hey @THB Welcome to the forum! We appreciate your suggestion of this feature. Please note that we already have a feature request for the same and aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. Thanks.

Hey @Jason ww Sorry for the trouble you are going through. For quick troubleshooting, please follow the above steps. If that doesn't help then we want a little more input from your side, so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link on your device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hi @johnq Welcome to the forum! Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been already in our roadmap and aligned to be implemented. Thanks for the suggestion!

Hey @daiava Welcome to the forum! Please make sure you are using the correct master password. Also, please try to copy and pasting your master password in the password field to check if that works. If the problem persists, please try this for quick troubleshooting- If you have synced your Enpass data with any of the clouds, please reinstall Enpass again using the same email account from which you registered the Enpass app and then restore the data from the cloud. If the problem persists, please share some more info so that we can check further On which all devices (along with OS version) are you having this issue? Which cloud services are you using ti sync the data? Does your master password contain any special character? Thanks.

Hey @vampyren Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @sethm Thanks for your patience. As Amazon website login page has username and password field on different pages. That's the reason it can't be auto-filled with a single click. You have to first need to fill the username and then the password. However, our Dev team is looking into it how we can improve this behavior. Regarding Android, we have tested this in our lab and it also works in a similar way as Enpass auto-fill works for Amazon website on iPad Pro. It would be great if you share the small video of the Android auto-fill so that we can check again. Thanks for the co-operation.

Hey @Ulmisch Thanks for the patience. Unfortunately, our QA team is not able to reproduce it. Please share the URL/IP address with which you are facing the issue so that they can test the issue again. Thanks for the understanding.

Hi @Nimber Unfortunately, I am not able to understand the issue you are having with Enpass. Please let us know so that I can assist you better. Thanks.

Hey @JürgenO Our Dev team is looking into this issue of auto-fill to resolve and hopefully, a fix will be available in the future update. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks for then co-operation.

Hey @Groby Thanks for letting us know that you would like to see SSH Agent support. Significant user demand is a big factor that determines our priorities for new features. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team. Thanks for the co-operation.

Hey @Bob___ Thanks for writing back. We appreciate your suggestion. Please note that we already have a feature request for the same, which is aligned for implementation. Thanks for the co-operation.

Hey @predecessor Welcome to the forum! Please share some more info so that we can check further. On which device are you having this issue? Which Enpass version are you using? Thanks.

Hey @truehumandesign Thanks for sharing it. I have noted down this issue and notified the team to look into it. Thanks for your cooperation.

Hey @mattias Please try to extract the portable of Enpass in your USB and then run & select the USB as a storage location. By doing this if the problem still persists then please share in which browser you are facing the issue? Also, please let us know if you have installed Native Enpass(other than Portable Enpass) in your device? Thanks for the co-operation.

Hey @BrigoNortensson Thanks for sharing your inputs and notifying us. I will forward the same to the concerned team. Also, I am glad to know that you have managed to resolve the issue by yourself. Thanks.

Hey @yellowtee Thanks for sharing the video. Please try the latest beta version of Enpass from windows Store and share your findings with us. Thanks.

Hey @Markbe Thanks for the patience. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.

Hey @Seger Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team. Thanks for the suggestion!

Hey @Geoff Rorgers Welcome to the forum! Any additional vault(s) other than the Primary vault in the app on the same system are accessible along with the Primary vault. If you wish to keep the Primary Vault for yourself and grant access only to the secondary vault(for your family) on the same app - that won't be possible because unlocking the app will unlock all the vaults simultaneously. If you have set up a new vault(secondary vault) in Enpass on any other device, you can easily share that vault with the Primary Vault on your own device using cloud synchronization. Please confirm if you are using two different devices. If Yes, please follow the below steps- Step 1- First, you’ll need to sync the newly created vault with any of the supported cloud services in Enpass. To do so, follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults --> Select the new vault---> Select ‘Set up Sync’ and choose a cloud account. Enter your cloud account details, follow the instructions and wait till the sync is done. Step 2- Now you can sync the secondary vault with your own primary vault using the same cloud account as in Step 1. To do so, please follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults--> Click on primary vault --> Click on Restore from the particular cloud --> Login the cloud account--> Click on Continue --> Enter master password --> Tap on 'Continue'. Notes- Every person having access to the vault has full permissions to read, write (delete) any item from the vault, or even change the vault password as you can’t set any sharing attributes or access permissions. Any changes in the vault will remain in sync as long as no-one disconnects the sync on their devices. Also, in such case, your primary vault data will also be available on your sons device. To avoid that, we will request you to create a new vault on your own device as well and then setup sync. Hope this helps!

Hey @Karl M. Koch Welcome to the forum! Please take a backup of Enpass data in the same portable version(if you have any). Afterwards, delete the existing Enpass portable installation from your system. Once you remove the Enpass portable installation, download Enpass portable again using this link and restore the data using the backup file( 2020-05-30-1590872265-1_vault-23_items.enpassbackup ). Also, change the directory location for Enpass portable if the problem persists. Let me know if you have query. Thanks.

Hi @Sim Goldblum We are sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? On which device and OS version are you getting this issue? Are you getting any error message or code during sync? If yes, share the screenshot with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey All, Thanks for notifying us about the issue. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.

Hi @bastischubert and @Emperor We've released an updated version of Enpass(6.4.2) in which we have fixed this issue. Could you please update the app to the latest version and let us know if you're still encountering the same issue with the app? Thanks for the co-operation.

Hey @maTzr and @nachomp Sorry for the inconvenience causing to you. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!