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Windows Hello doesn't work on system boot, must restart Enpass


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I'm unable to open Enpass.  I get the screen indicating Windows Hello, but the prompt doesn't come up for Hello, password or pin.  I uninstalled and reinstalled Enpass, and initially it worked again, but a few days later, I'm getting the screen without the prompt.  

 

Screenshot 2021-03-14 07.57.33.png

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Hey All, Thanks for the patience. I'm glad to share that the stable version of the Enpass (v6.6.1) with the Windows Hello fixes has been released. Please update the Enpass app and share your feed

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Hi @Terri Breining,

Sorry for the inconvenience caused to you.

We have released a beta update for the Windows OS including fix for this issue and will soon be releasing the stable version. Meanwhile, if you are interested in joining the beta version, please share your Microsoft ID with me via PM or support@enpass.io. We would love to have your feedback on the beta version.

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Unfortunately, I haven't been able to test the beta yet because my notebook is broken and will be repaired.

On 3/15/2021 at 2:38 PM, dan45 said:

hi @Pratyush Sharmahow can I get beta-versions?

Try out Enpass beta

On 3/12/2021 at 9:59 PM, gpf said:

Thanks for the suggestion, I'll try that out. Is the layout and functionality the same in that version?

The only difference I found is the program icon.

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I'm seeing the same thing.  It was working fine until the March update to Windows 10 20H2.  If I uninstall the update Windows Hello will work again with Enpass.  As it is, Enpass is unusable because there is not even an option to type a password.

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Hey All,

Thanks for the patience. I'm glad to share that the stable version of the Enpass (v6.6.1) with the Windows Hello fixes has been released. Please update the Enpass app and share your feedback.

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I'm using version 6.6.2 (826) from the Windows store, and Windows Hello login still does not work on launch. I've tried reinstalling the app but it does not work. I still have to enter the master password on launch on my PC.

The settings screen also still mentions this:

image.png.ee21f56322322fe62c6c3497424b7507.png

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Hi @singularity0821,

Sorry for the inconvenience caused to you.

Whether the full-time Window Hello will work on any device totally depends on the Windows itself.

To determine the compatibility of the device to support Full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft . It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although for external TPM is available in the market we cannot ensure that they will support the given API.

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