Anthony Posted November 1, 2022 Report Share Posted November 1, 2022 Well, at least it's nice to see that it's not just me getting this error... sigh. Enpass really should gift us some additional free lifetime licenses (or similar) for this debacle. Link to comment Share on other sites More sharing options...
ProximusAl Posted November 1, 2022 Report Share Posted November 1, 2022 Clearly, they don’t GAF considering the last post was 13 hours ago. Link to comment Share on other sites More sharing options...
Dypsis Posted November 2, 2022 Report Share Posted November 2, 2022 OK. It's fixed now. Thank you. Link to comment Share on other sites More sharing options...
Recker Posted November 2, 2022 Report Share Posted November 2, 2022 Was able to logon ok. Now unable, broken again. Same error as before. Link to comment Share on other sites More sharing options...
thge Posted November 2, 2022 Report Share Posted November 2, 2022 it still doesn't work for me Link to comment Share on other sites More sharing options...
Sven Ottoson Posted November 2, 2022 Report Share Posted November 2, 2022 It worked for me for a couple of hours, now it suddenly stopped working again. Link to comment Share on other sites More sharing options...
Dypsis Posted November 2, 2022 Report Share Posted November 2, 2022 For you guys still having trouble. Have you tried rebooting? Have you tried updating the Microsoft Store? First close Enpass, if it's running. Link to comment Share on other sites More sharing options...
thge Posted November 2, 2022 Report Share Posted November 2, 2022 Everything is up to date for me. A reboot was also performed. I've had enough!!!! Can the support maybe do a little more than "blabla" 1 Link to comment Share on other sites More sharing options...
Theodosis Karageorgakis Posted November 2, 2022 Report Share Posted November 2, 2022 Still not working for me. I will have to look for alternatives during the Black Friday Link to comment Share on other sites More sharing options...
Morell Posted November 2, 2022 Report Share Posted November 2, 2022 I have the same problem, not solved for me. Link to comment Share on other sites More sharing options...
BarrBarr Posted November 2, 2022 Report Share Posted November 2, 2022 same here, updated, rebooted still no go.. (still have to use portable version). @Tobi agree - subscription model is something I would like to avoid as well - especially when I want to host my vaults in my cloud - not their. I was using KeePass before Enpass, but it wasn't comfortable enough - it was some kinda complicated if you wanted to use it cross platform with one vault. Will do new research and then post what I will find, but I still have to catch up from yesterday (because I was not able to log in because I was left without my passwords). So weekend is probably my time to search.. Link to comment Share on other sites More sharing options...
zoeck Posted November 2, 2022 Report Share Posted November 2, 2022 After I uninstalled the "Windows Store version" and installed the "website version", it works again. Apparently, the problem doesn't only affect Enpass though, there are apparently other apps in the Windows Store as well. 1 Link to comment Share on other sites More sharing options...
Dirk Cleiren Posted November 2, 2022 Report Share Posted November 2, 2022 Also the exact same problem here ...... jeez and i need my passwords 1 Link to comment Share on other sites More sharing options...
APC Posted November 2, 2022 Report Share Posted November 2, 2022 Broken again for me Does the website version notify you when there is an update out? 1 Link to comment Share on other sites More sharing options...
dan45 Posted November 2, 2022 Report Share Posted November 2, 2022 doesnt work the store version. can not install it. and still no answer of the enpass team. really bad support!!!! 2 Link to comment Share on other sites More sharing options...
jowi Posted November 2, 2022 Report Share Posted November 2, 2022 Still not working here. This should be fixed NOW. How the f*** is this even possible? Strongly considering using another tool. For now, thanks to THE COMMUNITY here, i can get to my passwords using the web version. 1 Link to comment Share on other sites More sharing options...
mak Posted November 2, 2022 Report Share Posted November 2, 2022 I can't get my passwords since yesterday. Why doesn't the support answer how long the problem will last? Why doesn't the support write an easy to understand step-by-step guide how to work around this problem without deleting the database with the passwords when uninstalling the store version? Guys, this is an extremely important password tool, there can be a lot of money involved. I expect fast, communicative and capable support? Where is it? t's a shame how they treat their paying customers here. 1 Link to comment Share on other sites More sharing options...
Boomlust Posted November 2, 2022 Report Share Posted November 2, 2022 20 hours ago, Abhishek Dewan said: Hi @all If the website version is also showing the same error, then please remove the Enpass app completely from your system and then install the website version. You can refer to the below steps - Click your computer’s Start menu and type "Enpass". When Enpass is highlighted in the search results, select Uninstall from list of actions provided. When Enpass is uninstalled, your data is deleted automatically. this worked for me; after deleting both the store version and the portable version, I installed the portable version again. Seamlessly using the OneDrive vault. Link to comment Share on other sites More sharing options...
BarrBarr Posted November 2, 2022 Report Share Posted November 2, 2022 yes, the lack of support is the main reason I will go for another solution. In this kind of product this is unacceptable. I understand that it this could be problem on other side than Enpass developers. But the support team should have be the first one to spread the solutions/workarounds to minimize the impact on (paying) customers. There should be info on the website, pinned on the forums, spread through social media - there is a problem, we know about it, we are working on it, till we will solve it, you can temporarily access your passwords this way - if this would be done, I would even register to this forum - I would be happy that I'm slowed down by workarounds, but would accepted. This attitude is why I am disappointed and p*ssed. 1 Link to comment Share on other sites More sharing options...
jowi Posted November 2, 2022 Report Share Posted November 2, 2022 With the website version first thing i did was export my passwords UNENCRYPTED to a .txt file so at least i have a readable file with all my stuff... yeah, this is bad practice. Thanks enpass. But i can't trust your app anymore. Link to comment Share on other sites More sharing options...
mak Posted November 2, 2022 Report Share Posted November 2, 2022 38 minutes ago, Boomlust said: this worked for me; after deleting both the store version and the portable version, I installed the portable version again. Seamlessly using the OneDrive vault. Is the database with the passwords deleted when uninstalling the Store version, or does it remain? Link to comment Share on other sites More sharing options...
dan45 Posted November 2, 2022 Report Share Posted November 2, 2022 It is impossible how the support here deals with customers. I'll probably look for an alternative. unfortunately there are not many. most want an annual fee. I want to buy if lifetime. I'm glad that I only have lifetime from enpass and don't pay monthly for this strange store. Link to comment Share on other sites More sharing options...
chrisonline Posted November 2, 2022 Report Share Posted November 2, 2022 Same to me and on all clients I have installed. :-( Link to comment Share on other sites More sharing options...
Harshad Posted November 2, 2022 Report Share Posted November 2, 2022 Still no update on what is happening exactly Link to comment Share on other sites More sharing options...
ExEPProHappyUser Posted November 2, 2022 Report Share Posted November 2, 2022 (edited) Sorry, you forgot to purchase enpass premium plus 365 before one month,.. What a special support... awesome If you have NO SYNC, remember, uninstall the store app will delete all your backups! Edited November 2, 2022 by ExEPProHappyUser Link to comment Share on other sites More sharing options...
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