Anshu kumar

Hi @Ben Sorry for the trouble you are going through. Please try clearing the cache and cookies from Safari browser, if you haven't tried that yet. If the problem still persists please drop us an email support@enpass.io mentioning this link so that we can share a debug tool and investigate where the problem could be. Thanks for your co-operation.

Hi @isaacpearl I am really very sorry to hear that you are having trouble with unlocking the keychain. Please have a look at our page listing some of the troubleshooting steps for the master password not working. Hope this helps!

Hey guys, Thanks for reporting this issue and I apologize for the inconvenience. I've reported this bug to concerned team and hopefully, it will be fixed in the next update. Thanks for your co-operation.

Hi @PlugaruT Sorry for the trouble you are going through. Please let me know the following so that we can investigate for the reason of this unexpected behavior: Which Linux distribution and Enpass version are you using? Are you syncing with any cloud? Which one? For testing Purpose: Please turn off the internet connection, and now open Enpass and search for any items and let me know if Enpass still crashes. Thanks for your co-operation.

Hi @goodherbalt, Sorry for the trouble you are going through. Please perform the troubleshooting steps and let me know if the problem persists. Steps to create a new database file on the cloud:- Turn off the sync from all devices. Login into Google Drive in any Browser--> Open Enpass Folder --> Select Sync_default.walletx file --> Rename it to Backup_Sync_default.walletx. Now open Enpass in your Windows PC and turn on the sync. This will create a new database file on the cloud protected by the master password of Enpass on your PC. After successfully completing the above steps please perform these steps on the Android device. Step to restore data on Android from the cloud:- Re-install Enpass on Android device. Now open Enpass --> Select RESTORE MY EXISTING DATA --> Select Google Drive and follow the instruction. Your data from the cloud (protected by the master password of PC) will be restored. Hope this helps!

Hi @Ruppel, Thanks for writing back and sharing the details. We've tested this issue in our lab with different websites and the URL that you mentioned but things seem to work fine here. However, we'll keep looking into it and will update you when we find something conclusive. Thanks for your co-operation.

Hi @DeadMoroz, Thanks for your suggestion. The suggested feature is already planned for the next major update. Cheers!

Hi @Woopsicles Welcome to Enpass family. We absolutely understand your concern for the safety of your data. First, the security of your data depends upon the strength of your Master Password as the encryption key for the keychain is derived from the same. The stronger the Master Password, the safer is your data. Even when you sync, the first thing Enpass does is, it encrypts the data and then uploads that encrypted file to the desired cloud. And for encryption, your data is fully encrypted with your Master Password using the 256-bit AES algorithm and peer-sheered SQLCipher engine, so, no worries there. Even if someone gets their hands on your data they would need still the Master Password to decrypt it to a readable file and even with brute force, it would take them forever to decrypt it. To know more about security features in Enpass, please visit: https://www.enpass.io/security/ https://www.enpass.io/docs/enpass-security-whitepaper/index.html No, Enpass syncs the whole database as a single file. So you can't choose the items to be synced. Hope this answers your quires.

Hey guys, Sorry for the trouble you are going through. Actually, this problem seems to surface when both the Autofill options(Android 8 and autofill using notifications) are enabled. So please try disabling one of them and let us know if you face the same problem after that. Also, if you're using the Android OS prior to Android O, please try re-enabling Fill logins in apps and websites. Let me know if the problem persists. Hope this helps!

Hi @Ruppel Thanks for bringing this to our notice. I've forwarded this issue to the testing team to look into it. Meanwhile please let me know are you facing this problem with a specific website or on all of them. Thanks!

Hi @jakejohn, Thanks for writing back and I'm sorry the workaround didn't help. I would like to share that Enpass browser extension communicates to the Enpass app over the localhost address. So please check and verify that the installed Antivirus/ Firewall is not interfering with the localhost connections (127.0.0.1). Also, share these details: Have you installed any Antivirus/ Firewall/third party any security-related browser extension? Are you using any proxy? Are you facing the same problem in other browsers too? Further, Open Enpass and click on Enpass helper icon and make sure that the Enpass browser extension is enabled, now run the following command in command prompt netstat -ano | findstr 10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Whichever command gives the output, then run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10391') do tasklist /NH /FI "PID eq %a") & echo on Note The value of findstr 10391 can be changed according to the output. For ex: suppose the output comes after running this command "netstat -ano | findstr 10392" then you have to run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10392') do tasklist /NH /FI "PID eq %a") & echo on And share the logs via email at support@enpass.io mentioning a link to this discussion and we will take it further. Thanks for your co-operation.

Hi @Evgenii Z, Thanks for your suggestion. I've noted it for consideration. Cheers!

Hi @K4P2 Sorry for the trouble you are going through. It seems OS is having the problem with fingerprint authentication crypto. I've forwarded this issue to the dev team to look into it. Till then please bear with us.

Hi @JeffB, Sorry for the trouble you are going through. We tested this issue in our lab with the same Insider Preview 17120 and 17123, but things seem to work fine here. It would be a great help if you can share a small recorded clip of the issue for us to look into it. Thanks for your co-operation.

Hi @jakejohn, Currently, Enpass supports extensions for widely used browsers: Chrome, Firefox, Vivaldi, Safari and Opera browser. Unfortunately, Chromium is not code signed and Enpass cannot verify the authenticity of the browser. However, you can make Enpass extension work with Chromium browser by turning off the Code signature verification in main Enpass App as explained here in the user manual. As mentioned here in the Communication section, Enpass App validates the authenticity of both extension and Browser before making any connection and serving data for auto-filling. In case of Chromium Browser, Extension Validity Check gets passed but the validity check for Browser gets failed and you get the Enpass connection error. So if you turn off the code signature verification, you can bypass the Browser checking and set your foot into auto-filling in Chromium Browser. To avoid any security risks associated with turning off the code signature verification, please make sure that you download the browser from the legitimate source and double check the authenticity of any extension you install. Hope this helps!

Hi @Zyr0 The reason behind getting the error message " Enpass Connection Error" is that you're running developer edition of Opera browser and for now, Enpass browser extension supports only stable version of Opera browser. So please try installing the stable version of Opera and let us know if the problem persists. Cheers!

Hi @MrDrMcCoy, Thanks for your suggestion. I've noted it down for consideration. Cheers!

Hi @Zyr0 Sorry for the trouble you are going through. Please let me know what error message or the error code are you getting while using the Enpass extension on opera browser. Also, please let me know the Opera version, the Enpass extension version, and the Enpass app version you're using so that we can investigate it further. Thanks for your co-operation.

Hi @jakejohn, Actually, it's a default behavior of the app and it creates its own folder if it doesn't find the Enpass folder in that location.

Hi @nech+arHU, I've noted down this issue and notified the dev team to look into it. Thanks for your co-operation.

Hi @Xen, Thanks for showing interest in improving Enpass. Currently, we are working on refactoring the core engine and adding new features in Enpass along with a completely new UI and will love to get it done for the next update, we will contact you for that. Cheers!

Hey guys, Sorry for the trouble you are going through. To investigate further on this issue, we will be needing your system information. Please run the command $screenfetch in the terminal and share the output with us. And yeah, before running the command make sure you have screenfetch installed on your system. Thanks for your co-operation.

Hi @hbarcelos, Sorry for the trouble you are facing while using the Enpass extension on Firefox browser. Please make sure you have "lsof" dependency installed on your system. If the problem still persists, please run lsof -i:10391 command in the terminal and share the output via support@enpass.io 10391 is the port number here. If it shows no output (blank), please try with other port numbers between 10391 to 10395. Also please let me know if you are facing the same problem with the other browsers (Chrome/Opera) as well. Thanks for your co-operation!

Hey guys, Sorry for the trouble you are going through. Yes, Enpass notifies when there is a new update available but there was some minor glitch that you have faced. Well, to assure you, we have fixed this issue now. And you won't be facing this problem anymore. Thank you!

Hi @jamesking Sorry for the trouble you are going through. It seems a website specific issue, it would be great if you can share the URL so that we can investigate where the problem could be. Meanwhile, you can use the Enpass keyboard to autofill. Cheers!