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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @4sb8

    To assist you better with this concern, please share the below details -

    1. The version of the Enpass app and OS you are using.
    2. A short screen recording showing this issue would be helpful. (You can share the screen recording with us at support@enpass.io and mention this forum).
  2. Hi @4sb8

    For troubleshooting purposes, take a note of your credentials for this app, then remove the item that you have saved in your Enpass app. Once done, enter the credentials on the webpage, save it in the Enpass app, try autofilling and share your findings with me.

    If the issue persists, please share any other apps as well on which you are facing this concern.

  3. Hi @jcovello

    Welcome to the Enpass Forums.

    Please share the below details with me, and I’ll have this investigated for you -

    1.     The version of the OS you are using.

    2.     Have you downloaded the Enpass app from the Windows Store or from our official website?

    3.     Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

    4.     Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

    5.     Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

  4. Hi @Sigan

    As the files app is loading, that is why Enpass is unable to fetch the details. In this case, you can try reconnecting to the server from the files app and then try quitting Enpass which would give you the error because the server is not reachable.

    You can also try disconnecting the network/wifi from your iPhone and try restarting Enpass.

     

  5. Hi @OGM

    I will gladly assist you with all your queries -

    "When trying to use Enpass in safari, it tries to connect to the app. In many cases that fails ....." -

    For troubleshooting purposes, please follow the below steps -

    1. Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
    2. Go to Safari Preferences  >  Extensions  > Enpass . Then click the checkbox next to Enpass Extension in the sidebar.  Turn On  button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords.
      Note - If its already enabled, try disabling and then re-enabling this setting.
    3. Try clearing the cache and cookies of the browser.
    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

    "Sometimes it tries to reconnect and opens 30 Enpass instances (see screenshot)" -

    Kindly try the below steps and share your findings with me -

    1. Ensure that the Enpass app and OS is up to date.
    2. Try restarting the Enpass app and the system.

    If the issue persists, please share the version of the Enpass app and OS you are using and I will get this investigated for you.

  6. Hi @ebussinetz

    Welcome to the Enpass Forums.

    Enpass extension automatically detects login forms in your browser and shows you the matching items in Enpass that can be used to Autofill the form. In case you have multiple Items saved for the same web page, while autofilling on that webpage, you can select the one you would like to use. I would also recommend checking our user manual to learn more about how autofill works in Enpass using Enpass Extension.

  7. Hi @michelos

    Welcome to the Enpass Forums.

    When using multiple vaults in Enpass, each vault must be connected to a separate cloud account for syncing. It is not possible to connect more than one vault with the same cloud account.

    However, if you are using WebDAV/OwnCloud, sync with multiple vaults by defining separate paths/folders for each vault.

  8. Hi @Sigan

    We are looking into the reported concern for you but require some additional information. Could you please confirm if you can access the files app and do you have read and write access to that server? If the files app hangs or doesn't have access to the server, then it is expected because we fetch the data from the files app only, and the files app not responding can cause this issue. If this is the case, then we recommend quitting the app a couple of times to resolve this concern.

  9. Hi @Kendal0

    Welcome to the Enpass Forums.

    Could you please confirm if you tried the troubleshooting steps I shared in this forum? If yes and the issue is still there, kindly share the rest of the requested details and I will get this investigated for you.

    Regarding the sync error, please create a manual backup of your Enpass data, then try below the below mentioned troubleshooting steps and share your findings with me -

    1.     Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Onedrive'. Please proceed with it and after doing it, enable the synchronization again.

    2.     Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic.

    3.     Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

     

  10. Hi @ng4ever

    You can use any supported cloud service according to your preference. Moreover, your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.

    In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. To learn more about security with Enpass, please refer to this link.

  11. Hi @spike

    On the device on which you are facing this concern, please try the below steps -

    1. Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup.

    2. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything.

    3. Reinstall the app and restore using the backup file.

    4. Sync the Vault with the cloud service of your choice (Dropbox).

    If the issue persists, please share the version of the Enpass app, OS and a screenshot of any error occurring.

  12. Hi @srouleau

    I can certainly understand your disappointment in this matter and apologize for any inconvenience caused. While we are looking into this concern for you, could you please enable the dock mode for Enpass assistant from the Enpass General setting page and check if you are still facing this concern? If yes, then kindly share the total number of Vaults and Items you have saved in your Enpass app.

    Your cooperation in this matter is appreciated.

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