Abhishek Dewan

Hi @bruno

For quick troubleshooting, I recommend you check this highly useful troubleshooting guide. I would also suggest re-installing the app once. If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your current device and your previous device as well.
2. Please share a screenshot of the error messages you are getting.
3. Do you have Enpass application on any other of your devices and are you able to access your data? Is the master password working on those devices or are you accessing the Enpass app through biometrics/Face ID? Also share the cloud service (if any) you are using to synchronize your data.
4. The number of vaults you had in your Windows 7 Enpass app.

Hi @paulsiu

I will gladly assist you with all your queries -

"I notice that there are multiple version of the Enpass portable: Mac, Windows, and Linux..." -

Depending on the OS you are using (Windows/Linux/Mac), please download the relevant version. Once done, kindly follow the instructions provided in the manual installation folder.

"What is the recommendation for the data files, should I sync with the cloud version or should I just export to a separate vault?" -

You can synchronize your Enpass data normally like you do in the Desktop version of the app via any cloud service of your choice.

"How would the product work on a Chromebook" -

Enpass portable is currently available for Windows, Linux and Mac only. For Chromebook, you can simply download the Enpass app from the Google PlayStore.

Hi @rorywohl

Thank you for sharing the details.

We were able to reproduce the bug on our end due to which this issue is occurring, and our team is now working on a fix. While we work on fixing this glitch, could you please confirm once you get this error, does the connection between the app and extension gets established automatically or do you have to manually disable/enable the 'Autofill in Chrome browser ( beta)' option from Enpass Autofill settings?

Hi @ff_ay

Our development team is already aware of the request for this feature. As soon as I have more information about its implementation, I will be be sure to update this forum.

Hi @rorywohl

Our team of experts is looking into this concern for you. However, they require some additional information on this matter. Could you please confirm when you click on the Enpass Extension Icon, does it show any error message, or does clicking on Enpass extension doesn’t perform any action?

We appreciate your cooperation in this case.

Hi @spike

After enabling the 'Backup Automatically' Setting in Enpass, in addition to having your Enpass data stored in your cloud service of choice, you can create local backups of your Enpass data for recovery purposes.

To restore the Enpass data on your new device from the cloud account, on the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device. In case you are getting any error, please share a screenshot of the error message and I'll assist you further with the concern.

Hi @jyuviole

Please share the version of the Enpass app and Enpass Extension you are using and I'll have this further investigated for you.

Hi @Darrell

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @Rivelino

At the moment, our updated user manual is available online only. In this case, you can use any 3rd party translator to translate the information into the Hungarian language.

Hi @nicos18

Our development team is aware of the demand for this feature and it may be included in future Enpass releases even though we have not yet received any specific version updates. We appreciate your kind patience and support in the interim.

Additionally, you can also follow the below mentioned forum as it is dedicated to passkey support and any information related to this features implementation will be shared on it -

Hi @Dorora

To assist you better with the concern you are facing, please share the below details -

1. The version of the Enpass app and OS you are using.
2. A screenshot of the error occurring would be helpful.

Hi @srouleau

Thank you for sharing the details.

Could you please share the exact version of the browser and Enpass Extension you are using along with a short video showing this issue? That way, we will try to reproduce the issue on a similar environment.

Hi @aikon

Enpass version 6.8.5 (1256) is the version available from the AppStore, and it must be updated from the Mac AppStore. Kindly try doing so and share your findings with me.

Also, it seems that you may have accidentally downloaded both versions of Enpass; from Mac AppStore and our website. To avoid confusion, I would suggest keeping either the Mac AppStore or the website version.

Hi @ng4ever

In addition to what @Ivarson said, you can also set up PIN/Windows Hello so you don't have to always enter the master password. To set it up, please refer to this link.

Hi @Francisco Cardoso

Welcome to the Enpass Forums.

I will gladly assist you with all your queries.

"Cannot have more than two vaults open on Android Client" - 

Kindly ensure that you are registered on the Android version of the app with the email address associated with a Pro or Premium license. Although Enpass is free to use on Desktop devices, there are certain restrictions when you use the free version on mobile devices like limited Vaults, limited Items etc.

If the issue persists, please share the version of the Enpass app and OS you are using, along with a screenshot of the error.

"Unable to sync the android client with google vaults"  -

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps –

1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Google Drive'. Please proceed with it and after doing it, enable the synchronization again.
2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

If the issue persists, please share the below details -

1. The version of the Enpass app and OS you are using.
2. Any Firewall/Antivirus/VPN service you are using.
3. A screenshot of the error occurring would be helpful.

Hi @spike

To change your cloud service, you will need to disconnect your vault from cloud service first. Please refer to the steps in this link on how to do so. Once done, you can follow the same path and connect to the cloud service of your choice.

Hi @Rivelino

Our user manual is available online on our website. Kindly refer to this link to check it out.

Hi @rorywohl

I have forwarded this concern to our dedicated QA team for a thorough analysis. As soon as they update me on this matter, I will be sure to notify you on this forum. Kindly bear with us until then.

#SI-3357

Hi @aikon

Could you please let me know the exact version of the Enpass app in the image you have shared and whether you have downloaded it from the Mac AppStore or from our website?

Hi @aikon

Welcome to the Enpass Forums.

You can download the Enpass app on your Mac from either the Mac AppStore or our official website. If you have downloaded the app from the Mac AppStore, you can update the app by going to the Enpass store page on the AppStore. If in case you are using the website version, you can update the app by going to Enpass app -> Menu bar --> Help --> Check for Updates.

Additionally, the backup file's password can either be the vault password (if it's a backup of a secondary vault) or the master password (if it's a backup of the Primary Vault or multiple vaults, including the Primary Vault).

Hi @CeePeeBee

Could you please confirm if you tried the steps I shared in this post? If not, kindly try them and share your findings with me -

1. Ensure that you have ticked the checkbox for AUTOFILL IN CHROME BROWSER under Enpass app Settings → Autofill.

2. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

3. Also, try clearing the cache and cookies of the browser.

If the issue persists, please share the version of the Enpass app and OS you are using.

Hi @MOM20xx

Apologies for any inconvenience caused by this matter and we do understand your disappointment. A fix for this issue will be released in our upcoming major update. We appreciate your patience in the interim.

Hi @kamil

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim

Hi @Rootbeer

I can certainly understand your disappointment in this matter and apologize for any inconvenience caused. We are releasing a fix for this issue in our upcoming major update. We request you to kindly bear with us until then.

Hi @Afra2

Could you please share the exact steps you performed and at what point are you facing issue? A screenshot of any error occurring would also help me in understanding this concern better.