Abhishek Dewan

Hi @mrc247

As previously mentioned, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

Regarding the concern you are facing, could you please share the version of the Enpass app as well and I will let our dedicated team know.

Hi @Elmmerman

I can certainly understand your disappointment in this matter. Our development team is already aware of this issue and is working on a fix to resolve this concern. Unfortunately, I will be unable to share any ETA for the same but rest assured, I will be sure to update this forum regarding the fix in this case. Enpass appreciates your cooperation and support in the meantime.

Hi @flyingbirds

We were able to reproduce the bug on our end, due to which you are facing this reported issue on the Macrumours page.

However, for the Netgear Admin page, the page was not accessible at our end from shared HTML as this looks like a Welcome page, and we expected a page of the admin panel where you are facing the issue. It’d be great if we get the HTML for the target page because that’ll help us best resolve the issue.

Hi @mrc247

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

Hi @datarepos

Thank you for sharing the details.

I have forwarded them to our testing team for a thorough analysis of this concern.

Hi @flyingbirds

Thank you for sharing the details.

I'm discussing this case with our dedicated team and will get back to you soon with an update.

#ECS-34416

Hi @Alx

I can certainly understand your disappointment in this matter.

Our dedicated team is aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. However, rest assured I will be sure to notify you regarding any updates on this forum. We apologize for any inconvenience caused to you in this case.

Hi @Luuk

It is always a pleasure working with our users, and we appreciate their feedback since it helps us enhance the app further to meet everyone's needs. You can report bugs/suggest improvements in our forums or send us an email at support@enpass.io, and we will be happy to assist. 

Hi @all

While we are working on fixing the reported issue, as a workaround, you can turn off the ‘Autofill on page load’ option for now. Here’s how you can do it -

 To disable autofill on page load in Safari:

1. Click Enpass icon on the toolbar, then click the More (three-bars icon), and choose Settings > Browser Settings.

2. Click the Safari Browser button to open a Safari page of Enpass settings.

3. Turn off the Autofill on page load toggle.
   
   

Hi @David Jameson

If you are still facing this issue where you are synchronizing with your iCloud account and your old passwords are sometimes replacing the new ones, please follow the below troubleshooting steps -

1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it, and after doing it, enable the synchronization again, first on the device with the most recent data and then on the rest of the devices.
2. Please check and confirm that the time setting is set to automatic on all the devices and there is no time difference. If they are not, kindly set it to automatic.

Let me know if the issue persists.

Hi @LCB52

Welcome to the Enpass Forums.

Please refer to this link to know about disconnecting the synchronization from the vault. You can also refer to the troubleshooting steps I shared in this post, as they are valid for Dropbox too. 

Hi @Staatsfeind

I would like to share that the import function can be used in the Desktop Enpass app to import data from other password managers. You can however synchronize your data via your Webdav server to access it on multiple devices. Please refer to the steps in this link on how to do so.

Hi @firewally

I can certainly understand your disappointment in this matter. Moreover, I would like to share that our dedicated development team is already aware of this issue, and they are working on fixing this bug. Unfortunately, I will be unable to share any ETA for the same but rest assured, I'm following up on this matter for you and will be sure to update this forum when a fix for this bug is released. We appreciate your cooperation in this case and apologize for any inconvenience caused to you in this case.

Hi @Rojma

My sincere thanks go out to you for sharing your valuable suggestions.

In response to this request, I have referred it to our developers who are currently exploring its feasibility. Even though we have not yet received any specific version updates, this feature request may be included in future Enpass releases. Thank you so much for your support and patience.

#SI-2554

Hi @Rojma

Thank you for sharing your valuable suggestion.

I forwarded this request to our developers and would like to inform you that they have investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

#SI-1905

Hi @PepeCZ

To assist you better with your query, please share the version of the Enpass app and OS you are using and I'll have this further investigated for you.

Hi @whoever

While we are looking into the reported concern, please share the below details with us for a thorough investigation of this issue -

1. Are you facing this issue with other browsers as well?
2. Is this issue occurring on any particular websites or all of them? Kindly share a name of a few so we may investigate them.
3. A short video showing this issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum).

Hi @Staatsfeind

Welcome to the Enpass Forums.

You can easily transfer your passwords and other information from other applications into the Enpass desktop app available for your Mac, Windows PC, and Linux.

Depending on the password manager you are using, please refer to the steps in this link to import your data.

Hi @amarcruz

Welcome to the Enpass Forums.

For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. You can refer to the steps under Linux Section in this link to install on your system. If the issue persists, please share the below details with me, and I’ll have this investigated for you

-

1.     The version of the Enpass app and OS you are using.

2.   Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

3.   Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

4.   Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

Hi @Gary

Welcome to the Enpass Forums.

The easiest way to access your Enpass data on multiple devices is by synchronizing them. Please refer to the below steps on how to do so -

Steps for your iMac device -

You can set up cloud sync on your device by going to Enpass Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

Steps for your new laptop -

On the welcome screen of the Enpass application on your laptop, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your laptop.

Hi @paulsiu

For quick troubleshooting purposes, please try the below steps and let me know if they help -

1. Take a note of your credentials of this website, then remove the item that you have saved in your Enpass app for this web page.

2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
   
   

3. Try autofilling again on the same web page, and let me know if it works for you.

Hi @nonsibicunctis

If I have understood your concern correctly, and do correct me if I'm wrong, you are unable to locate the keyfile to access your Enpass app. If that is correct, I'm afraid there is nothing much we can do, as the data is stored on the user's device, and we have no access to it.

However, if you are using Enpass on any other device and can access your data via biometrics/Face ID, please let me know, and I'll share further steps to assist you in this matter.

Hi @MacGordon

Welcome to the Enpass Forums.

For troubleshooting purposes, create a manual backup of your Enpass data and then reinstall the app. If the issue persists, please share the below details with me and I'll have this further investigated for you -

1. The cloud service you are using to synchronize your data.
2. The number of Vaults and attachments you have in your Enpass app.

Hi @Oxal

Thank you for sharing the requested details.

I have forwarded your comments as feedback to our development team so they may check the feasibility of your request and improve upon this feature for future Enpass versions. Your support and patience in the meantime are appreciated.

#SI-3206

Hi @Tranel

For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps -

1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it and after doing it, enable the synchronization again.
2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic.
3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

If the issue persists, please share the below details -

1. The version of the Enpass app and OS you are using.
2. Any Firewall/Antivirus/VPN service you are using.
3. A screenshot of the error occurring would be helpful.