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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @frank-de-cologne & @Wehomir Regret the inconvenience. We are already aware of this issue and our team is working towards a fix.
  2. Hey @Lukasaz1999 Thanks for notifying us that you have managed to fix this issue by yourself. If your problem occurs again, please revert us back. Thanks!
  3. Hey @MoonRaven & @Dom Apologies for the inconvenience. Regarding the red banner, we are working to remove the banner. The same will be fixed in the subsequent releases on all platforms of Enpass. Meanwhile, please bear with us.
  4. Hey @Aneth29 Welcome to the forum! The option to change database location is only available for app downloaded from Enpass website. If you have downloaded Enpass from app store, it won’t be possible to change the database location. To change the database location in website version, please follow these steps: Open Enpass → Under Settings, go to Advanced → Click on Change Location to change the data location. To help you better, let us know the exact Enpass version you using. or share from where have you installed the Enpass app(Enpass website or Store)?
  5. Hey @Thoughts? Thanks for sharing these suggestions. I have shared your suggestion again for further consideration.
  6. Hey All, Apologies for the trouble. The reported issue has been shared with the team so that they can thoroughly analyze the issue. It would be great you can share the exact Enpass version using on the windows device. Thanks!
  7. Hey @Ghost108 Thanks for writing in. If I have understood you correctly, you have tried to register on any page using your iOS device but you didn't get any 'ask to save' pop-up from Enpass? If yes, It is totally normal. The password auto-fill framework does not provide this feature yet. We will definitely support this feature once it is available.
  8. Hey @Egor K We regret the problem you are facing. Our team is already aware of this issue with multi-monitor and are looking into this towards a fix. Thanks!
  9. Hey @BBB & @Shakebox Thanks for letting us know that you would like to see this feature. Significant user demand is a big factor that determines our priorities for new features. We have already noted a feature to provide a drop down selection box for email address and username. Please co-operate with us a little more.
  10. Hey @Attis & @tuttimann Thanks for your feedback. I have discussed with the team and got to know that the same is in our roadmap and will be available in the future releases.
  11. Hey @speedyallan77 Thank you for reaching out about this. I can absolutely see having this functionality would be useful and really appreciate you for your exploring the app and giving time to share this valuable suggestion. The suggestion has been noted and forwarded for further consideration. Enpass does allow you to easily share any item outside by selecting the fields using the steps below- Open the item which you want to share. Tap on the ⋮ menu > Select Share. An alert with a warning message will appear. Choose the fields which you want to share. If you want to share the complete item, we recommend to encrypt it using a PSK for secure sharing. (PSKs can be created in advance settings of Enpass). Tap on Share, and Choose the medium through which you want to share your item. Here you can also copy the data to clipboard. Thanks for the suggestion!
  12. Hey @Ulmisch Unfortunately, from your comment, we could not quite understand what error you are facing when you unlock your system from standby mode. Could you elaborate a bit more? Also, let us know the below details - What is the exact Enpass version you have on the macOS? Did you installed the Enpass from App Store or our website? On which browser version you are getting this issue? Are you having the same issue with any browser as well? A screenshot of the error if possible, would be great.
  13. Hey @gabeweb Thanks for writing in. We appreciate your feedback on the latest version and also understand your concerns with the Enpass portable. Please rest assured that we have planned to update the Enpass portable as well after the stable releases of Enpass v6.6.0. However, we’re not sure of a specific timeline when this will be released.
  14. Hey @thoronodor We really appreciate you for your exploring the app and giving time in finding this valuable suggestion. Thanks for the suggestion!
  15. Hey @Maze & @jhk Thanks for the patience. We've updated Enpass to its latest version(6.6.0). Could you please update the app to the latest version and let us know if you're still encountering the same issue with the app?
  16. Hey @afunworm It seems that the TOTP secret key having the words "byhuy" which you can view by following the options mentioned below. Open Enpass app. Search for the particular items. It will display the list of the items. Open any one of the item in edit mode. Now copy the secret key and paste in any text editor. And check if the secret key have 'byhuy' words. To fix this issue you can edit the secret key in this format and save it. Example secret key: otpauth://totp/Google%3Aabcgmail.com?secret=ujwd33n3ni3tansqbvq4fba3ixlhx5ku&issuer=Google The final secret key: otpauth://totp?secret=ujwd33n3ni3tansqbvq4fba3ixlhx5ku&issuer=Google Hope this helps!
  17. Hey @Gilrich Thanks for your patience. Our team is working towards a fix so it runs as expected. Stay tuned for the updated version of Enpass.
  18. Hey @Lewisl We regret the inconvenience. For quick troubleshooting, kindly logout from the Dropbox cloud account from your default browser and try to restore again. If the problem persists, please revert us back.
  19. Hey @Digeridude Thanks for the patience. We have identified the issue at our end too. We'll work to fix it so it runs as expected. Stay tuned for the updated version of Enpass.
  20. Hey @RoyJ & @Nijmegen The issue could be due to Antivirus which may have deleted the auto starter executable program of Enpass. To get rid of problem till antivirus vendor fixes this, you can disable Enpass from startup list to avoid this message. Thanks!
  21. Hey @sxc4567 Thanks for notifying us. Glad to know that the problem has been resolved and we really appreciate your co-operation .
  22. Hey @Peter Pan We regret the inconvenience. As far as I understood, you can access the same vault on any other device and you are getting this issue while trying to restore the same vault on the M1 macOS. Also, please confirm if you have used keyfile in Enpass in past and later removed it? If yes, this could be a rare bug in Enpass and we will fix it soon. Meanwhile, we can try deleting your data from Google Drive and replacing it with the data from the correct device (on which you don't have keyfile). Please follow the below steps to resolve this issue- Please disconnect sync from all your devices which is synced with Google-drive. While disconnecting sync from desktop, you will have the option "Also, delete data from Google-drive". Enable it and click on the Disconnect button. This will delete the data on cloud and keeping ot on your device. Now open Enpass on the device where Enpass is working without keyfile and set-up sync again with Google-drive. Open Enpass on the M1 and try to restore the data again. Let us know if this doesn't help. Thanks!
  23. Hey @DanielKarthausen Welcome to the forum! If I have understood you correctly, you are getting the 'wrong password' error on you macOS, however, you can access all Enpass data on the iOS device using the same master password to unlock the app. Let's try to troubleshoot this issue by restoring the Enpass data from your iOS device on which the master password is working fine. 1. Take the backup of iOS data on your desktop over the WiFi. 2. Delete Enpass thoroughly from your Mac. Also, delete the Enpass folder from Documents (which is the default location in case you are using the website version of Enpass). If you have ever changed the location to somewhere else, you need to delete it from there too. Now reinstall the Enpass app on the macOS and then restore the data from the cloud with which the Enpass data is synced on the iOS device. If your master password is still not recognized please get back to us with the below details so that we can investigate further. Exact Enpass versions on each device. Cloud services are you using to sync the data. Thanks!
  24. Hey @CMarch We are sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. The OS versions of macOS and iOS on which you are you using Enpass? Which Enpass version are you using on each device? Which cloud are you using to sync the data? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data with the updated passwords on your iOS device?
  25. Hey @Niesfisch Welcome to the forums! To determine whether a device should support Full-time Windows Hello (which is only available with the Store version of Enpass), we rely on the API provided by the Microsoft. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little in the scope for any app to do in this case. Even with the external TPMs we cannot assure full-time support for Enpass until Windows Attestation API allows it. To test if your device is supported by Windows Attestation API, Microsoft has provided a test app which requires you to enable developer mode (which can be later turned off). Please follow the following steps and share the results with us. Turn ON Developer Mode, which is required for installing the App. Go to Windows Settings > Update & Security > For developers > Use developer features. Select Developer mode and allow the permissions it asks for. (Note: Remember to switch it back to default option Microsoft Store apps after installing the test app.) Switching to Developer mode may take a while. Please make sure it is done and proceed further. Now Install the test app. Download the zip from here and extract the contents. Double click on the file WindowsAttestationTest_1.0.0.0_x86.appxbundle to launch the installer. Allow the permission if it asks during installation. Launch the App and press the Start Test button in the App. Authenticate the Windows Hello dialog, and after it, the result will be shown in the App. Share the result and switch back to the Developer mode, as mentioned in Step 2. Thanks for your co-operation.
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