Garima Singh

Hey @Pam Pam Thanks for writing in. Sorry to say no! I would like to share that Enpass is tied with Google Play services and can only be downloaded from the Google Play store. We strongly recommend users to install Enpass only from the respective app stores (Google Play Store in your case) as apps on Store are signed with developer certificates and delivery through it assures that software is genuine and not tempered.

Hey @Kai Thanks for writing back. I have noted your suggestion and forwarded it to the team for further consideration. We appreciate your suggestion for this feature. Please be informed that there is already a plan to implement this feature. Thanks!

Hey @LeFleo Welcome to the forum! Currently, we don't have this option to auto-fill. However, we are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch. I shall pass your comments onto our development team. Thanks for your valuable suggestion!

Hey @100 Watt Walrus Apologies for the confusion. To enable Dark mode in macOS, device OS should be 10.14 or later versions of macOS along with the Enpass version 6.5.0.701(or later). If the Enpass version is 6.5.0.701 but the OS version of mac is less than 10.14, then the feature of dark mode won't be available. I hope this clears now.

Hey @Francie The password required is the Enpass master password. It is essentially the password with which Enpass encrypts file before a sync is set up on One Drive account. If you still face the same issue on entering the password, follow the steps given ahead- Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with One-drive. Login to the cloud account on any desktop/laptop and delete all the Enpass/Enpass 1 folders from One-drive account. Re-set up the sync with One-drive on old device(where you are able to access all data) and remember the password you use while setting up sync. After successfully completing the above steps, set up sync again on all other devices(except new one). Now try to restore data on new device(Samsung A71) using the same One-Drive account and password. Let me know if you have any queries while doing so. Thanks!

Hey @Richard G We have resolved this issue in the Enpass version 6.5.0. Please follow the steps you quoted above. Also, I have noted your request to make it a FAQ or a support article so that everyone can find it easily. Thanks! Note- Make sure you have taken backup of Enpass data and deleted Enpass/Enpass 1 folder while removing folder from one-drive account.

Hey @100 Watt Walrus Thanks for sharing your valuable suggestion. Your suggestion has been noted and considered to be implemented so that it can run as expected.

Hey @100 Watt Walrus Thanks for reporting this. We are analyzing this at our end.

Hey @BHG Apologies for the inconvenience. We are working on this issue to resolve it. Your co-operation will be highly appreciated. Thanks!

Hey @100 Watt Walrus Thanks for sharing it. We are aware of this issue and working towards a fix. Stay tuned for the future updates.

Hey @ATurkey Welcome to the forum! Sorry for the inconvenience. Please share the following details so that we can investigate where the problem could be. Which Enpass version are you using on the same device? Let us know the websites or apps in which you are facing this issue? Which browser you use on the same device? Are you facing the same response with other browsers too? What method you use to auto-fill the details(Keyboard, framework or accessibility)? Thanks!

Hey @Naj Sorry for the trouble you had. Please follow these steps as mentioned below: Take the backup of Enpass data on all the devices and save it locally. Now disconnect Sync from all your devices that are synced from your Drop-Box. Open Dropbox in any Browser---> Go to App → Open Enpass folder → Select vault.enpassdbsync file → Rename it as oldvault.enpassbdsync Reconnect your all devices from Dropbox. Hope this helps!

Hey @Enpass-UT & @BKOS Welcome to the forum! We regret the problem you are facing, but we’re here to help. To proceed with the troubleshooting, please share the following details: Please check and share if your are using stable or beta version of iOS 14? Are you using a public WebDAV server like Next-cloud etc., or are you on a private WebDAV server? Is it possible for you to share a demo account of your WebDAV server via mail at support@enpass.io along with this forum link, so we can set up the sync at our end and check for issues? Thanks!

Hey @Thoughts? Thanks for sharing the feedback. Please let us if the issue resurfaces again. We will next be releasing v6.5.1 of Enpass for Windows platform with the fixes, please stay tuned for the upcoming update and let us know if the issue is still present. Thanks!

Hey @stavrich Thanks for writing back. If you copy the item of an vault to the another vault, then it will show two entries of the same item only if you have selected 'All vaults'. However, if you check in any particular vault(primary or secondary), then you will be able to see it as a single entry. Also, sorry to say there is no other workaround and we have noted your request of sync two different vaults on the same device together. Thanks!

Hey @Francie Please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? On which device, you are having this issue? Which Enpass version are you using on each device? Are you still getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data on any of the devices? Thanks!

Hey @Brad Konia Sorry for the inconvenience. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass extension version are you using? Let us know the websites in which you are facing this issue? Are you facing the same response with other browsers too? Also, let us know, which part of Auto-fill is not working. Whether username/password fields are not getting filled or it is not getting auto submitted after filing the login fields? Thanks!

Hey @nononame Welcome to the forum! We would like to inform you that the history feature of Enpass is available on all the platforms. To check, please go through this link for desktop. However, we really appreciate you for your exploring the app and sharing your suggestion of Notes field history. The suggestion has been noted and forwarded to the team for further consideration. Thanks for the valuable suggestion!

Hey, We have been working continuously for improvements in the product. Could you please help us with the below info so we can figure out the problem: Version of 1Password and its default language? Version of Enpass you are using? The device and OS on which you are trying to import?

Hey @john_j Welcome to the forum! Thanks for sharing this. We'll look into this at our end and will get back to you with the update. Thanks!

Hey @100 Watt Walrus Thanks for writing in. Yes, it is only available on macOS 10.14 or later and it is also available in Enpass v6.5.0.701. Let me know if you have any queries. Thanks!

Hey @Walkerj Welcome to the forum! Thanks for reporting this issue. We have found the problem and are now planning for the fix for it. Thanks!

Hey @KHK You can zip the HTML file and the folder into a zip file and then upload it. Please share it via mail at support@enpass.io along with this Forum link. Thanks!

Hey @Sridhar Welcome to the forum! We need the following information from you so that we can get it checked for you. Version of 1Password and its default language? Version of Enpass you are using? The device and OS on which you are trying to import? Thanks!

Hey @daver58 Thanks for the patience. We need a little more input from you so please try disabling the internet and then run Enpass on your system. If you experience any change, please share the feedback with us. Thanks!