Garima Singh

Hey @enpass pin Thanks for using Enpass and writing to us. Please refer to this FAQ. To add extra randomness to your Master Password, you can use a KeyFile in Enpass. A KeyFile gets appended to your Master Password before the actual encryption or decryption of your data happens. So, even if someone, somehow gets access to your data and your Master password is also compromised (a worst-case scenario), your data is still safe as the Key-file (stored on your device) is required to decrypt your data. For more details, please refer to this link to our user manual page. Thanks.

Hey @enpass pin Thanks for using Enpass and writing to us. Please refer to this FAQ . However, to add extra randomness to your Master Password, you can use a KeyFile in Enpass. A KeyFile gets appended to your Master Password before the actual encryption or decryption of your data happens. So, even if someone, somehow gets access to your data and your Master password is also compromised (a worst-case scenario), your data is still safe as the Key-file (stored on your device) is required to decrypt your data. For more details, please refer to this link to our user manual page. Thanks.

Hey @Dominique65 Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks.

Hey @ralph_oren and everyone Sorry for the inconvenience causing to you. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!

Hey Guys Sorry for the inconvenience caused to you. We would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the ‘Windows Hello’ : System re-start When you quit Enpass and starts fresh However, we do have plans to improve the 'Windows Hello' functionality for full-time support and update will be available with the subsequent update of Enpass. Thanks for your co-operation!

Hey @Bob___ We are sorry for the inconvenience caused to you. We would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the ‘Windows Hello’ : System re-start When you quit Enpass and starts fresh However, we do have plans to improve the 'Windows Hello' functionality for full-time support and update will be available with the subsequent update of Enpass. Thanks for your co-operation!

Hi @Guenter Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks!

Oye @Arturo bareno Ya estamos al tanto de este problema. Nuestro equipo de desarrollo está trabajando en ello y la actualización con las correcciones estará disponible pronto. Estén atentos para la nueva actualización y háganos saber si el problema persiste después de la versión actualizada. Mientras tanto, le recomendaremos que instale / descargue la versión del sitio web de Enpass usando este enlace (la versión del sitio web se encuentra en la parte inferior de la página). Una vez que instale esto, puede restaurar sus datos utilizando la nube con la que ha sincronizado los datos o utilizando el archivo de copia de seguridad. Por favor, háganos saber si tiene alguna inquietud. ¡Gracias por entender!

Hey, Thanks for sharing your inputs. Please try the steps given here in this post. If the problem persists, please revert us back so that we can investigate it further. Thanks.

Hey @100 Watt Walrus Thanks for bringing this to our notice. Our QA team has found the issue and have forwarded it to the concerned desk for further improvement. Thanks for your co-operation.

Hi @Mikey2233 We are sorry for the inconvenience caused to you. Could you please try to do the same after increasing Clipboard Timing from Enpass security settings if you haven't tried it yet. If the problem persists, please revert to us. Thanks!

Hey @truehumandesign Sorry to hear it. Please try the steps given here in this post. If the problem persists, please revert us back along with the device OS version so that we can investigate it further. Thanks.

Hey @GwynBleidD Thanks for sharing it. I have forwarded your inputs to the concerned team. Thanks for the co-operation.

Hey @Tuytus Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks.

Hey @Ingrove Sorry for the trouble you are going through. We would like to share that Enpass uses the first ‘field type’ that is either username or email to auto-fill the username/email field. For eg; if the field type of username is numeric or any other apart from email and username. Then Enpass will not fill it. Please change the username field type to the username only and then try to auto-fill the details. Also, you can refer to this link. Thanks.

Hey @mattias Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @JVo Welcome to the forum! Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!

Hi All, Sorry for the inconvenience causing to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!

Hey @rednewsch and @yellowtee Please try the steps given above. If the problem persists, please revert us back along with the Enpass version so that we can investigate it further. Thanks @Dennis J for describing the steps.

Hey @Mikey2233 Thanks for the patience. The last logs provided by you was incomplete.Please turn on logs and then wait for this issue to happen and then send them back to us. Either issue is related to changing the password or one-drive expiring our access_tokens before time. We want a little more input from your side, so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hey @123ABCXO Welcome to the forum and sorry for the trouble you are having. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using having this issue? Which Enpass version are you using? Are you able to access all Enpass data on any other device? Have you synced the data with any of the cloud? What action you have performed after which you getting this issue? If possible, please share a screenshot also? Thanks.

Hey @someenpassuser Thanks for the patience. Please share if Enpass is running in the background when the system sleeps, If yes, is it in focused/open at the back, minimized or what condition? Thanks for the co-operation.

Hey @Diana Welcome to the forum and sorry for the inconvenience. If I have understood correctly, you are having issue with Enpass license of Premium. If yes, please refer to this FAQ To restore the purchase of Enpass. If the problem persists, kindly share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using having this issue? How many items are you able to access on the same device? Which Enpass version are you using? Are you able to access all Enpass data on any other device? What action you have performed after which you getting this issue? Thanks.

Hi @elitesonny Thanks for the patience. I would like to share that the issue has been reproduced by the QA team and assigned it to the Dev team to look into this. Thanks for your co-operation.

Hey @DELABRIERE Thanks for writing back. Sorry to say but adding the iCloud sync support for the Portable version of Enpass is quite a cumbersome process, however, it's already in our roadmap for the future version. I have already created feature request for the same. But I am afraid to say that you have to choose any other cloud services to sync Enpass data on your macOS device and then restore the database on the portable version of Enpass. Thanks for your co-operation.