Garima Singh

Hey @Scoty Thanks for the patience. Auto-fill through Enpass Browser extension works by manually selecting and double-clicked on the item with which you want to auto-fill as this gives better control if you have multiple items there (and you can peep into there details). However, You can enable "Auto-fill details without showing Enpass Assistant" in Enpass browser settings. Enable this setting to allow Enpass to auto-fill the details using the keyboard shortcut without showing Enpass Assistant. To know how to setup/configure Keyboard shortcut please refer this link. NOTE: Enpass auto-fill the details without showing Enpass Assistant if the particular domain item save in Enpass is only one. For example, in Enpass if the only one Facebook item is saved then you try to auto-fill via keyboard shortcut then it auto-fill without showing assistant. If you have two Facebook item save in Enpass then it only open the Enpass Assistant and you have to manually select and double click on the item to auto-fill. Thanks.

Hey @ch1r0x Thanks for sharing the details. Please follow the below steps to transfer(restore) the data from other device to Linux device and let me know if you have any concerns- Take the complete backup of Enpass data from your other device using these steps. Open Enpass > Click on 'Backup all vaults' from the menu > Select the location and save it. Now login to your cloud account on the same device and upload the backup folder in the Enpass app folder of the cloud. Now login to your cloud account on your Linux device, download the same backup folder data and save it locally. Open Enpass on your Linux device--> Settings --> Advanced --> Apply Erase Everything function > when the Welcome screen appears, restore the data from the backup file saved locally. Note: Before uninstalling the app make sure you already have the backup of Enpass data (if you have any).

Hey @Rudy Sorry to say but I haven't received any link till now. Please share the same once again. Thanks.

Hey, @dan45 Enpass v6.5.0 for windows platform is still in beta phase. To join the beta program please revert us back so that we can go ahead. @tox1c90To determine whether the device should support Full-time Windows Hello, Enpass relies on the this API provided by the Microsoft: This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. The API is not returning attestation info on your first PC and hence the message. UWP version also had the same logic. Also, please check if there is any firmware update available for your TPM. Windows will mark it untrusted if a vulnerability is found for TPM and restore when updated with a fixed firmware. Thanks.

Hey @Kai Thanks for getting back. Please share a screenshot or video of the same so that we can understand it better. We are already aware of these two behaviour and our team is working on it to improvise these feature. Your co-operation will be highly appreciated. Thanks.

Hey @ch1r0x Welcome to the forum! Apologies for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Please share the screenshot of error message or code you getting? Are you able to access all Enpass data on any of the device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @Nickshe89 Welcome to the forum! Apologies for the inconvenience caused to you. For quick troubleshooting, please refer to this FAQ. If the problem persists, please share the following details so that we can investigate where the problem could be- On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Please share the screenshot of error message or code during sync? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @Thoughts? Thanks for notifying about it and sharing your valuable inputs. I'm glad to know that the problem has been resolved. Thanks!

Hey @Sergei Welcome to the forum! Apologies for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Please share the screenshot of error message or code during sync? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @golfball Welcome to the forum! Please download the Enpass extension for Firefox using this link and then enable it. To do so, refer to this link. Now click on the website saved in Enpass, an URL will be open in your default browser and then you can click on the Enpass extension to auto-fill the details. To automatically fill the details, please enable all the options under the Auofill option of Browser settings of Enpass. For more details, you can refer to the user manual of Enpass using this link. Also, we are working on uploading feature and other helpful videos. Thanks for the suggestion!

Hey, @zygThanks for notifying us. I'm glad to know that the problem has been resolved. @Johannes13 Our Dev team is looking into this issue. Your co-operation will be highly appreciated. Thanks.

Hey @ki5678olr6tgk I would like to share that the QA team has found the issue and now our Dev team is looking into it towards a fix. Your co-operation will be highly appreciated. Thanks.

Hey @Rudy Sorry for the inconvenience. Could you please provide video of the issue so that the team can diagnose the issue better. Also, let us know what do you mean by extension vanishes quickly? Does extension gets uninstall?

Hey @PatrickR Thanks for the patience. Our QA team has found the issue and forwarded it to the Dev team towards a fix. Hopefully, an updated version with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for your co-operation.

Hey @Thoughts? The auto-fill feature is working fine on the website you have mentioned on the Chrome browser. To reproduce the issue, could you please explain the scenario a bit more with a small video as this will be helpful to diagnosis this issue along with these below details- Enpass extension and default browsers and the version you are using? Are you facing this problem on all browsers? Thanks.

Hey, @lesefreudig Thanks for sharing your feedback of beta version. We understand the inconvenience you are having with this and apologies for the same. Please confirm if you had deleted Enpass folder from One-drive and then enable sync. To do so please follow these steps: 1. Disconnect the sync from all devices.( Connected with the same One-drive account). 2. Open One-drive in any browser --> Go to Apps --> Enpass --> Take the backup of Enpass folder and Delete Enpass folder. ( Delete all Enpass folder). 3. Now open Enpass and enable sync and let me know If the problem persists, Thanks for understanding.

Hey @bestpika Thanks for sharing the details. I have noted down this issue and forwarded all the inputs to the QA team to look into it. Will get back to you if we need any other info. Thanks for the co-operation.

Hey @bestpika Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hey @TREMOR Please share the Enpass version you using on the Android device so that we can investigate better. Thanks.

Hey, Thanks for writing in. We appreciate your feedback on the Samsung DEX compatibility. Please note that we already have a feature request for Samsung DEX aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. If you have any other queries, please let us know. Thanks.

Hey @Scoty Thanks for sharing the details.. I have forwarded your inputs to the QA team. We understand the inconvenience you are having with this and apologies for the same. Please co-operate with us. Thanks for understanding.

Hey @Thoughts? Thanks for sharing your feedback of beta version. I have forwarded your inputs to the concerned team. We understand the inconvenience you are having with this and apologies for the same. Please co-operate with us while the team is investigating this issue. Thanks for understanding.

Hey, Thanks for sharing your feedback of beta version. I have forwarded your inputs to the concerned team. We understand the inconvenience you are having with this and apologies for the same. Please co-operate with us a little more. @Nic Will soon be releasing an updated stable version of Enpass(v6.5.0), currently the updated version is in beta. Please stay tuned for the same and share your findings with us. Thanks for understanding.

Hey All, We understand the inconvenience you are having with this and apologies for the same. Please co-operate with us a little more while our team is looking into this. Thanks for understanding.

Hey @CLC Thanks for the email. Please follow these troubleshooting steps and let me know if the problem persists. 1. Turn off the sync from all devices. 2. Open Dropbox on any browser --> Go to App --> Open Enpass folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync file. 3. Now open Enpass and enable sync on all the devices. I hope this helps!