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Garima Singh

Enpass team member
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    1588
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Everything posted by Garima Singh

  1. Hey @Lorenz Welcome to the forum and sorry for the inconvenience caused. Please share the following details so that we can investigate where the problem could be. Which Enpass version are you using on each device? Are you able to access all Enpass data on your macOS device? Thanks!
  2. Hey @Bergnificent Thanks for notifying us. However, we are already aware of it. To know more, please refer to this link and let us know if you have any queries. Thanks.
  3. Hey @Bryan A Thanks for the patience. We understand your concern and apologies for the inconvenience. Sorry to say that our team is still working on the same issue towards a fix. Your co-operation will be highly appreciated. Thanks for the understanding.
  4. Hey @d1900 Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
  5. Hey @RASTPB We really understand the trouble you are going through and apologize for the same. Our team was working their best to investigate and fixing this issue. To resolve this issue, our team will soon be releasing an update with the fixes. Please stay tuned for the latest update and share your findings. Meantime, please try the workaround given below- Thanks for understanding.
  6. Hey @JerryB We really understand the trouble you are going through and apologize for the same. Our team was working their best to investigate and fixing this issue. To resolve this issue, our team will soon be releasing an update with the fixes. Please stay tuned for the latest update and share your findings. Meantime, please try the workaround given below- Thanks for understanding.
  7. Hey @Dave65 Welcome to the forum! We apologize for the trouble you are going through. Sorry to inform you that there is no way to recover your master password. Being Enpass an offline password manger, your master password is not saved anywhere. So there are no back doors to access your data and we can't help you get it back since it's encrypted with your master password only. Please refer to this FAQ for more info. However, we have one solution for you if you are able to access Enpass using fingerprint/Face ID. To know more, please have a look at this forum post. Thanks.
  8. Hey @Vismaiy Sorry for the inconvenience caused to you. Please make sure your Windows device is updated and then try the below steps: 1. Now perform the Windows Store reset: a. Press the Start menu from the bottom left corner of Windows. b. Type 'wsreset' and Right-click on the icon and select Run as administrator. Let the process run and do not close it. It will close by itself. 2. Sign Out of Windows Store app and Sign-in again. 3. Restart your PC. 4. Try to reinstall Enpass again. If the problem still persists, please try to make a new User Account and try installing Enpass in the new user account and let us know if that works. Thanks.
  9. Hey @Vismaiy Welcome to the forum! The error suggests that the DLL was already installed on your Windows device but it was somehow corrupt. To resolve this, you can simply download and install the package from Microsoft. Head to this Microsoft download page Click the Download button You will be asked which version you wish to download. Choose ‘ vc_redist.x86.exe’ Wait for the download to complete and install the package. Reinstall Enpass and restart the system. You will now be able to successfully run Enpass without this warning message. Thanks.
  10. Hey @Captain_Eric Apologies for the inconvenience. This issue is already assigned to the Dev team for a fix and the team is working on the same issue. Your co-operation will be highly appreciated. Thanks for the patience.
  11. Hey @mbraichura Sorry for the trouble caused to you. For quick troubleshooting, please disconnect the sync from all devices and reconnect it again and make sure you are using the same cloud account on all devices and date &time of each device set to be automatic. If this doesn't help, please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you able to access all Enpass data on any of the devices? Thanks.
  12. Hey @AdrianAlbrecht Welcome to the forum! Sorry for the trouble caused. Please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data on any of the devices? Thanks.
  13. Hey @Zeke Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks!
  14. Hey @KazeEnji Welcome to the forum! Thanks for reporting this issue. Could you also confirm if you are getting the same issue on any other browser as well along with the Enpass extension version you using so that we can investigate the issue better. Thanks!
  15. Hi @autocascade Thanks for writing in and welcome to the forum! Currently Enpass export doesn't support attachment export in CSV format. Please try to export your attachment in JSON format and let us know if you face any issues. Thanks.
  16. Hi @whyglobaleyes Apologize for the trouble caused. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team. Thanks!
  17. Hi @pratheep & @DodgyBlater Thanks for reporting this. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.
  18. Hi @pratheep, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team. Thanks for your suggestion!
  19. Hey @Ulmisch Thanks for the patience. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.
  20. Hey All, Thanks for the patience. We would like to share that the requested feature has been considered by the Dev team and aligned for implementation. Thanks for your co-operation.
  21. Hey @Butimo We are really sorry for the trouble you are getting. Please be informed that we have received your logs and other issue details and our team is working their best to investigate the issue. Your co-operation will be highly appreciated. Thanks for understanding.
  22. Hey @romu Thanks for sharing the details. I have forwarded the same to the QA team to investigate this issue further. Thanks for the co-operation.
  23. Hi @Jonas EnP, Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
  24. Hey @Japher Welcome to the forum! Thanks for letting us know that you would like to see this feature. Significant user demand is a big factor that determines our priorities for new features. The suggestion has already been noted and forwarded to the concerned team. Thanks!
  25. Hey @JürgenO Thanks for notifying us. I'm glad to know that the problem has been resolved. Thanks!
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