Garima Singh

Hey @Francie We are sorry for the inconvenience caused to you. Please follow the steps mentioned below and revert to us if the problem persists- Take a manual backup of the Enpass data on all the devices. Disconnect the sync on all devices that are synced with One-drive. Remove the Enpass/Enpass 1 folders from One-drive account. Re-set up the sync with One-drive(except new one) on all the devices and check. After successfully completing the above steps, try to restore data on the new device using the same One-Drive account. Hope this helps.

Hey @Kaz Welcome to the forum! You can search for any data saved inside the Enpass app. To do so, please change the search preference option from ‘Title/Fields’ to 'passwords'. Let me know if the problem persists. Please go through this link to our user manual to know more. Thanks!

Hey @100 Watt Walrus Thanks for your sharing your feedback on this issue. We'll look into this issue at our end once again and keep you posted on further developments. Thanks for the co-operation.

Hey @Ralle82 Thanks for using Enpass and writing to us. We appreciate your feedback on the copied to clipboard functionality. Please note that we have noted your suggestion. Thanks for the suggestion!

Hey @Ralle82 Thanks for using Enpass and writing to us. Currently, it works with Ctrl+Shift+h in Enpass. However, we really appreciate you for exploring the app and sharing this valuable suggestion. Thanks for the suggestion!

Hey @hispanico Thanks for sharing your input. Please co-operate with us a little more while our team is looking into this issue.

Hey @Sk0ly & @Der43e We are extremely sorry for the trouble you all have been facing from a long time. Please co-operate with us a little more while our team is looking into this.

@bestpika We do not have immediate plans to implement such request, however, we have noted down your feedback. Thanks.

Hey @KHH Welcome to the forum! Don’t worry, your purchase is safe with us. To restore the purchase of Enpass, please refer to this FAQ. If the problem persists, please follow the below steps- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app earlier and follow the instructions. If that doesn't help, please share the Enpass Purchase Receipt at support@enpass.io so that we can help you better. Thanks!

Hey @PGTipz & @Bob To determine whether the device should support Full-time Windows Hello(feature is only available with Enpass Store version), Enpass relies on the API provided by the Microsoft in this link. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little Enpass can do in this case. Although external TPM is available in the market we cannot ensure that they will support the given API. Hope this helps!

Hey @Sk0ly You can use the Username field instead of Email to auto-fill the credentials from an Identity. Moreover, did you submit the crash report? Thanks for the co-operation.

Hey @paulsiu We have considerably improved the auto-fill functionality with versions 6.5 on Android. You could try enabling Auto-fill using Accessibility in Enpass for a better auto-fill experience on your device. If you still face any problems, mention the particular sites(with the browsers) or the apps where Enpass doesn't auto-fill. Thanks!

Hey @joshallen13 Thanks for purchasing life-time version of Enpass. If you purchased both the subscriptions with the same email ID, then the life-time subscription will activate once the current subscription cycle ends. Make sure to cancel your recurrent subscription from the store to avoid any discrepancy and unnecessary charges. Thanks!

Hey @SVM Please follow the troubleshooting steps and let me know if you have any queries- Close the app (If running.) Go to start menu Type " Registry editor" Click on Yes, Go to this location: Computer\HKEY_CURRENT_USER\SOFTWARE\Sinew Software Systems Pvt Ltd\Enpass Delete Enpass folder. Re-start the system and check. Thanks!

Hey @ValZho Thanks for reporting this issue. We have found the problem and are now planning for the fix for it. Thanks!

Hey @paulsiu Thanks for the patience. On detailed analysis we found that the flicking of auto fill pop up is caused by Firefox & Auto fill framework miss-communication bug. All password managers are behaving same way. There is little we can do but to wait for a fix from Firefox. Thanks!

Hey @KHK Thanks for the details. As we can't open the webpage for debugging, please navigate to that login page and save that page and also share the file with us. For saving a webpage follow this link. Note: When the webpage is saved, a folder and an HTML file is generated. Please share both with us. Thanks for the co-operation!

Hey @PGTipz It seems that your device does not support full-time Windows Hello. Please refer to this FAQ to know more about full-time Windows Hello in Enpass. Hope this helps!

Hey @kesilowes Welcome to the forum! First, please update Enpass to the latest version on all the devices. The latest version on Android is 6.5.1, and on desktops, it is 6.5.0. Disconnect the sync on all the devices that are in sync with OneDrive. Make sure you have the data backed up in your device. Login to the same OneDrive account on a browser and delete all folders with the name "Enpass". Re-connect the sync on all the devices with the same One Drive account and see if the problem resolves. Thanks!

Hey @bestpika Thanks for writing back. It just some of the websites/apps do not take symbols as their password, while some of the websites mentions to use some particular symbols to use in their passwords. After getting a lot of requests to bring this feature in Enpass, we have introduced this feature. Hope this clarifies.

Hey @Mariusz Thanks for reporting this issue. We have identified the issue at our end too. We'll work to fix it so it runs as expected.

Hey @paulsiu We are still working for the fix of this issue. Please co-operate with us a little more. Thanks!

Hey @Leon Admiraal Welcome to the forum! Make sure you: have the latest version of Enpass on your device, and Enpass has access to the network connection. are using the correct iCloud account to restore and it already has Enpass data. Thanks!

Hey @Helmut Irle You seem to have enabled "Focus window on mouse hover" setting through Gnome tweak tool or similar. Enpass assistant hides itself when it looses focus. Dock mode cancels this behavior.

Hey @stavrich Thanks for writing in. Unfortunately, as of now, it is not possible to sync different vaults on the same device together. However, we might consider to implement such a feature in the future. Thanks!