Garima Singh

Hey @janw, Sorry for the delayed response. I am glad to share that we have recently released Brave browser support on Android devices. We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch. Thanks.

Hey Guys, Apologies for the late update. I would like to share that Enpass now supports brave browser as well which we have introduced in the Enpass v6.4.0. Please update the app from the Play Store and enjoy! Thanks for the co-operation.

Hey @Frank S Welcome to the forum! Please have a look at this FAQ for quick troubleshooting. If the problem persists, please share the following details so that we can investigate where the problem could be- On which device and OS version are you having this issue? Which Enpass version are you using on the same device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? If possible, please share the screenshot of the issue/error? Thanks.

Hey All, Thanks for the patience. Our team confirmed that they have fixed the issue in Enpass v6.4.1. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the following details so that we can investigate where the problem could be- On which device and OS version are you having this issue? Which Enpass version are you using on the same device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? If possible, please share the screenshot of the issue/error? Thanks.

Hey @rednewsch Our team confirmed that they have fixed the issue in Enpass v6.4.1. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? If the problem persists, please share the following details so that we can investigate where the problem could be- On which device and OS version are you having this issue? Which Enpass version are you using on the same device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? If possible, please share the screenshot of the issue/error? Thanks.

Hey @Abdullah Welcome to the forum! Please follow the below mentioned steps: Disconnect Sync from all your devices which are synced from your Google Drive. Open Google Drive in Browser---> Goto Setting--->Select Manage Apps--->Click on Enpass Option--->Select Delete hidden App Data. (make sure that hidden data is deleted from the drive) Reconnect sync on all the devices from Google Drive. Thanks.

Hey @Benqer We are sorry for the trouble you are having. Our Dev team is working on it to fix this issue and the update with the fixes will be available soon. Thanks for understanding!

Hey @vampyren Welcome to the forum! Regarding Windows Hello issue- I would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the Windows Hello: System re-start When you quit Enpass and starts fresh However, we do have plans to improve the 'Windows Hello' functionality for full-time support and update with the fixes will be available with the subsequent update. Regarding iCloud query- I would like to share that for iCloud sync, Enpass uses the Cloud kit which saves the data internally. It's hidden and only the Enpass app can access its data saved in iCloud. Thanks for your understanding!

Hi @7030 Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great. Thanks!

Hi @7030 Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great. Thanks!

Hey @lesefreudig Welcome to the forum! Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hey @Mateusz Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hey @Roehl Aguila No issues. I would like to share that we are already aware of this and our team is working on it towards a fix. Thanks for letting us know.

Hey @Dominique65 Thanks for letting us know. You may revert us back if you have any query or issue with Enpass. Thanks.

Hey @cano Thanks for showing your interest. We appreciate your support on this feature request. Please note that we already have a feature request for the same and aligned for implementation. Thanks.

Hey @cano Thanks for using Enpass and writing to us. No, currently we don't have this. However, we already have a feature request for the same which is aligned for implementation in the future. Follow these steps to export the data from 1Password- Open 1Password App. If you’re having data saved in multiple vaults, you need to select any one vault as 1Password allows to export the data of one vault at a time. Otherwise, you’re good to go. Click on File → Export → All items. Select .1pif file format. Choose a name for the .1pif file and save it to your desktop. Note- Before importing your data from 1Password to Enpass, first you need to export your 1Password data in the .1pif unencrypted file format. Follow these steps to import the data in Enpass- Open Enpass desktop version hit the menu button and go to File → Import → Click on 1password. Select the 1PIF format of the file, browse and select the file from the system, and click Continue. You will now see the confirmation message to import the items, click Continue. For more details, please refer to this link of user manual. Hope this helps!

Hey @xnwzmn Thanks for writing back. Please disconnect the sync on all the devices that are syncing with the One Drive account. If you already have all the data on the device(s), proceed to the next step. Login to OneDrive on a browser and rename the file inside Enpass folder to old_vaultxxx.sync. Re-connect the sync on all devices with the same One Drive account and check if the issue fixes. Thanks.

Hi @lordmoll Welcome to the forum and sorry for the inconvenience caused to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists, try re-installing the extension from here and then enable it using this link. If the problem still persists, please let us know the following so that we can help you better. Are you facing the same problem with every browsers? Which Enpass and Enpass extension version are you using? Are you using any Antivirus or third-party security-related extension? Thanks!

Hey @Rojma Thanks for sharing this inputs. I have forwarded the same to the concerned team. Please revert us back if the problem occurs again or if you face any issue with Enpass. Thanks.

Hey @Maxsi We understand your concern and sorry for the trouble you are having with this. Thanks for understanding.

Hey @fantasista Thanks for sharing the detail. I have forwarded the same to the QA team. Thanks for your co-operation.

Hey @Rojma Thanks for your support and co-operation. You can now install the stable version of Enpass. Thanks once again.

Hey @fmb Thanks for notifying us. I am glad to know that your issue has been resolved and also have shared your suggestion with the concerned team. Thanks.

Hey @xnwzmn Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which all devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Which cloud are you using to sync the data? Are you getting any error message or code during sync? If yes, share a screenshot of the same with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks.

Hi @Eli, Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.