Garima Singh

Hey @sxc4567 We are really sorry for the trouble you are having. Our team is looking into this. Please give some more time. Thanks for the patience.

Hey @Bout Thanks for getting back to us. We are continuously working to improve Enpass and recently we added One-Drive for Business support. We understand it's been quite long, however, we'll be adding WiFi sync in the list of priority features soon. Thanks for the understanding.

Hey All, Thanks for posting this. We will soon be releasing an updated version of Enpass. Please stay tuned and revert us back if you face the same issue on the same version. Thanks.

Hey @rednewsch Sorry for the trouble. I have notified the issue to the QA team. Meanwhile, you can try disconnecting the sync on the macOS device, now take the backup of Enpass data and then reinstall Enpass. After reinstall, restore the Enpass data and then set-up sync again. Thanks.

Hi @bu11etpr00f Thanks for using Enpass and writing to us. Currently, the option to create a custom template is only available in Desktop version of Enpass, you can read this link to create a template in Desktop. Also, I really appreciate you for exploring the app and giving time in finding this valuable suggestion. Thanks.

Hi @Claire Laur Welcome to the forum! Please disconnect the sync on all the devices that are syncing with the One Drive account. If you already have all the data on the device(s), proceed to the next step. Login to OneDrive on a browser and rename the file inside Enpass folder to old_vaultxxx.sync. Re-connect the sync on all devices with the same One Drive account and check if the issue fixes. Thanks.

Hi @remd Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hi @SilentRick & @mark chang Sorry for the trouble. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Please share a screenshot of the error. Thanks!

Hey @Chris w Sorry for the trouble you are having. I have reverted you on other forum post. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks.

Hi @Chris w We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Which cloud are you using? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @Rojma& @Captain_Eric To investigate further on this issue, we want a little input from your side, so please take the backup of Enpass data and perform these steps and let me know if the problem persists. Download the debug version of Enpass on your desktop form the below link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-Drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us. Thanks for your co-operation

Hey @mattias Thanks for using Enpass and writing to us. Enpass is an In-App purchase, for which the Family sharing is technically not feasible. To know more, read Apple App Stores’ guidelines and the Google Play Stores’ T&C using this link. However, you can use the same email account(with which you have purchased the Enpass app) to use Enpass all features on their devices. Please have a look at this FAQ to restore purchase on other devices. In case of any query, please share your purchase receipt at support@enpass.io so we can help you better. Thanks.

Hi @Dominique65 Welcome to the forum! We would like to tell you that as of now importing/exporting data is only available on the desktop and not on mobile. Please read this FAQ to know about importing data into Enpass on desktop and later you can transfer your data on the smartphone via sync. Let me know if you have any other queries. Hope this helps!

Hi @ahans Welcome to the forum! Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hi @Ajay Welcome to the forum! Yes. You can use the Enpass subscription on any number of devices. To restore the same on other devices, please refer to this FAQ. Hope this helps.

Hi @Sebastian S Welcome to the forum! I would like to share that you can sync Enpass with pCloud using WebDAV. To do so, please refer to this link. Also, we really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for weighing in. Thanks.

Hi @Kyouhyung Kim Welcome to the forum! We would like to share that the we are already aware of it. Our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.

Hey @FirecrackerBE Welcome to the forum! Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Also, let us know the error you getting? Thanks.

Hey @Ivarson Thanks for writing back. I have noted down your request and shared it with the team. Thanks.

Hey @Anon Please be informed that sync_default.walletx file format is the synced file of Enpass 5 and vault.enpassdbsync is the synced file format of Enpass 6.To restore the Enpass data, please refer to this link. NOTE- Since Enpass 6 is based on a new architecture, it will only sync with Enpass 6, and not with previous versions. So, to test the sync functionality, you’d need to install either the Enpass 5 or Enpass 6 on your all devices. To install the Enpass version 5, please go through this link and for Enpass 6, refer to this link. Thanks.

Hi @Lele D. Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has already been noted and shared with the development team for further consideration. Thanks for the suggestion!

Hey @doudoufr Welcome to the forum! Please update the Enpass app on all the devices, now disconnect the sync from all the devices and reconnect it again one by one. Also, you can refer to this link. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks.

Hi @Coops Welcome to the forum! You can create different vaults with different vault passwords. Please refer to this link for more details. Thanks.

Hi @RichardLiu, We are sorry for the inconvenience caused to you. For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image given in this link. If the problem still persists, please share the Enpass version. Hope this helps!

Hi @webmaster, Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for the understanding!